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vsmavs23
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02-18-2019, 11:27 PM

Calling customers who believe you mistreated them jerks is not professional whatsoever. Your product was not like it was described in the video like I said it is loose and stops at a certain point. You questioned if I did see you at the expo one and two you insinuated that you had to of offered an interior which was false. So yes I was called a liar when instead of questioning a customer you could take it on the chin. Like you said not everyone will like your product but there is a difference with how you treated me and that makes your product worthless to me and many others.

I appreciate your sales pitch but not necessary I can see by your snottyness you obviously support your product no duh. You can say what you want about Gil but he and many other case guys wouldn't of treated me and acted like you have. Thanks for the late night conversation Best of luck in your business endeavors. Maybe one day you'll learn that going back and forth with a former customer is childish..this is my review not yours
  
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02-18-2019, 11:35 PM

I want absolutely nothing to do with you as a person your weird and aggressive towards someone who SPOKE THEIR MIND IN A REVIEW. THIS IS WHAT CUSTOMERS DO WHEN THEY ARE EITHER SATISFIED OR NOT SATISFIED... Have you not ever looked at any reviews before people COMPARE stuff...I compared yours to a Castillo and it blew yours out of the water and oh wait for it the best part was they were nice and felt bad about my experience with you. I never asked for any charity but it certainly should never be this loose and stop like that so say what you want but it was like that when I brought it to the expo. Because you back your product DOES NOT GIVE YOU THE RIGHT to discredite or belittle customers. Best of luck in the future John

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02-19-2019, 12:29 AM

My video rebuttal. And I forgot to mention something important. The interior shown in this gentleman's pictures is defective. It has a break in the back center which we know happens sometimes because the interiors were made for a time in a way that allowed it to break at that spot. There is ZERO CHANCE that if the interior had been that way when it was shown to me that I would have put it back into the case.

So I forgot to mention that our cases have a LIFETIME WARRANTY which means that this one should get a new interior under that warranty.

https://youtu.be/IB-goi14KXo
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02-19-2019, 12:43 AM

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Originally Posted by vsmavs23 View Post
I want absolutely nothing to do with you as a person your weird and aggressive towards someone who SPOKE THEIR MIND IN A REVIEW. THIS IS WHAT CUSTOMERS DO WHEN THEY ARE EITHER SATISFIED OR NOT SATISFIED... Have you not ever looked at any reviews before people COMPARE stuff...I compared yours to a Castillo and it blew yours out of the water and oh wait for it the best part was they were nice and felt bad about my experience with you. I never asked for any charity but it certainly should never be this loose and stop like that so say what you want but it was like that when I brought it to the expo. Because you back your product DOES NOT GIVE YOU THE RIGHT to discredite or belittle customers. Best of luck in the future John
I guess you think you are the ONLY person who has ever went to a competitor complaining about how you were treated by the other guy and had that competitor lean in and commiserate with you while selling you something?

You don't think people come to my booth and complain about Gil and Joe and Jack and and and and.......

Welcome to the internet where you don't get to bash on public forums without the maker being able to defend themselves.

I didn't call YOU a jerk. I said SOME customers ARE jerks and we cannot please everyone.

By the way you are handling this conversation it seems that your perception and mine are vastly different. Again good for Gil and good for you that he was able to comfort you and sell you a case. And I understand why you would say it "blows yours away" or however you phrased it.

But the fact is that your OPINION - which is clearly biased based on your perception of being slighted in some way and your claim that you were comforted by my competitor's soothing acceptance of your story - does not become fact just because you claim it.

I have NO PROBLEM with you claiming that any other case is better than ours. I have a problem when you can't prove it objectively. You knocked the price, you knocked the quality of our work, you knocked me personally and expect me to take it without saying something? Sorry that's not going to happen.


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02-19-2019, 08:53 AM

Hahaha thanks for more BS from you John your case was a piece of crap. I called you out for your shit customer service and cheap interior. If your cases were s o amazing I wonder why you said you send out new interiors every week..hmm that makes total sense!! Oh and one more thing John I made a review because your case interior FAILED oh it was was 10x heavier like a piece of luggage, not more secure than my Castillo, again you try to deflect making it seem like you did try to help...only offered stuff when your called our for making a cheap.interior and being rude as hell. I don't take shit from anyone so if you think your responses are supposed to scare me and others in bashing your cheap cases then you need to wake the hell up big time. End of the day you can take.your 300 bucks and shove it...rugged cases LOL after a year thing is falling a part..

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02-19-2019, 09:05 AM

YOUR A LIAR..You did tuck in my interior and just gave it back to me after 20 seconds, your a real piece of trash to lie like that on here. What blows my mind and should others YOU LITERALLY SAID YOUR CASE IS A DEFECT..how is it so hard to believe others have similar issues? Was it just a few cases? This is not your rebuttal this is just YOU SAVING FACE since you like to make yourself seem like a honest nice genuine guy..YAH NO your a phony, and your cases are everypriced POOP. I don't know anyone who got offered a new interior and doesn't take them up on it then writes a review about you. You messed up John your lying to people here and painting a VERY different picture on what happened.

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02-19-2019, 12:11 PM

Biased I gave your case a shot for a year it and it isn't holding up as good as a 90 dollar vincitore case. Your mad because I think your case is overpriced and falling apart? Your mad because I think Castillo are better quality and better customer service? These all seem like personal problems. Who the hell are you to say who's review is legit and what is biased? Biased would be knocking your case without trying or dealing with you. I have done both and you suck as a salesman and your people skills are awful. If you want to attack my character and what I know about a quality case go ahead your just making yourself seem like an ignorant fool. You act because you make cases your the only ones who opinion matters..ugh no John everyone's opinion matters instead of bashing people listen and try to improve don't call former customers liars and discredit them..
  
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02-19-2019, 12:40 PM

Hi. I'm Keith and I like JB cases.
  
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02-19-2019, 02:24 PM

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Hi. I'm Keith and I like JB cases.
Thanks Keith appreciate it but not only do I not like his cases hes an @$$
  
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02-19-2019, 02:28 PM

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Biased I gave your case a shot for a year it and it isn't holding up as good as a 90 dollar vincitore case. Your mad because I think your case is overpriced and falling apart? Your mad because I think Castillo are better quality and better customer service? These all seem like personal problems. Who the hell are you to say who's review is legit and what is biased? Biased would be knocking your case without trying or dealing with you. I have done both and you suck as a salesman and your people skills are awful. If you want to attack my character and what I know about a quality case go ahead your just making yourself seem like an ignorant fool. You act because you make cases your the only ones who opinion matters..ugh no John everyone's opinion matters instead of bashing people listen and try to improve don't call former customers liars and discredit them..
I am listening to your OPINION. I see you NOT UNDERSTANDING the interior you have and CLAIMING that it is something that it is not.

I also CONTRAST that opinion with the experiences of thousands of other users of my product and can easily come to the conclusion that you are mistaken about the objective claims you made and that you read a SUBJECTIVE situation completely wrong.

As for my people skills....yes I admit that I have an extremely low tolerance for BS. And I admit that I don't react well to people who want me to somehow read their minds instead of just telling me what they want.

For example you said, I didn't WANT ANYTHING OR ASK FOR ANYTHING, and then left my booth having gotten an answer to your single question of whether the interiors are supposed to come out or not. That answer, AGAIN, is yes. And they go back in as I showed you.

With 1 trillion percent certainty, that is more than 100% percent I think, IF I would have detected ANY issue with the interior that wasn't right I would have swapped it out or given you a new case. Why do I say that? Because that IS my policy. dozens of customers have had exactly that experience over the years, by me personally or by my staff who are all fully empowered to do the same service for our customers.

So if I sent you out of the booth without offering you a new interior it is because I felt that yours was fine and that your question had been answered. And if you FEEL that I was short or rude or mad then I can't do anything about your perception. Maybe I was and maybe it was because of something else that happened that had nothing to do with you....I doubt it but given that this is now your word against mine I will just give you the benefit of the doubt on your description of my demeanor at the booth when dealing with you.

That does not change the fact though that the SUBSTANTIVE claims you are making are simply wrong.

The interior IS a removable interior.

IF you felt unhappy about how it was working then you SHOULD HAVE expressed that clearly and we would have found a solution for you.

Now you are angry that I didn't roll over and allow your "review" thread which contains ever increasing inaccurate assertions to stand unchallenged. I get it, everyone gets defensive when challenged on what they say. But your anger-review doesn't turn your claims into facts.

Not really sure why this is so hard to understand.

But anyway, AGAIN, you are offered a FULL REFUND for the case. The case has a lifetime warranty. The case was sold to you with a SATISFACTION GUARANTEE attached to it.

If you don't take advantage of any of that then that's your problem. I can't force you to take the solutions offered, all of which were on offer the day you walked into my booth BECAUSE it is what we do when a customer lets us know that they are not happy. You CHOSE to walk out without expressing your unhappiness with my answer and thus left me thinking you were satisfied.

Now let's talk about some of your other statements;

"You suck as a salesman" - well yes I sort of do suck but not for the reason you probably think....I suck because I am overly honest about what we do and how it compares to what others do in building cases....this is often frowned upon by the kumbaya types who think competition in business should always be touchy-feely nice with no maker ever criticizing another maker's work. So yeah, that sales tactic is not recommended in most sales books. However my numbers tell a different story and they tend to indicate that I am a great salesman. Now it is clear to me that "great salesman" to you is the "read your mind and kiss your ass treat me like a king and grovel for my business" type of salesperson. Nah, that isn't me and never will be. You're a grown person and am a grown person and if you can't treat me with the respect to help me to help you then I don't feel any responsibility to probe you like a psychiatrist to find out if and why you are unhappy.

I am not mad that you think Castillo has better customer service...dude he serve high end tequila at his booth and I stop there a few times a show to get a shot. That is freaking AWESOME service. I am mad that you walked out of my booth without indicating that you were not happy with my answer and allowing me a chance to take care of it. I am mad that you continue to denigrate my product based on your inaccurate claim that the interior I showed on the videos is not the same interior as what is in your case. Essentially you are claiming that your case is built differently than how I told you it is built. YET you won't allow me to inspect it again to prove to you that what I said is accurate.

As to your claim that the Castillo case is better built. You can claim it but that does not make it true. I understand that it is your OPINION that it is better but in a side by side OBJECTIVE comparison I doubt that you can PROVE it. I am perfectly ok with you FEELING that the Castillo you have is better. But trying to make OBJECTIVE claims requires that you make objective points. And when your claim comes along with the "Castillo treated me better after John was mean to me" story then it introduces BIAS into your claims.

Here is the bottom bottom line. I am interested in protecting your cues and not coddling you. To that end my cases protect cues as claimed and if a customer has a problem we fix it. When the customer doesn't tell me that they have a problem then I can't fix it.


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02-19-2019, 02:37 PM

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02-19-2019, 02:52 PM

As for the claim about J&J cases holding up better than ours.... I have a bunch of broken J&J and similar cases that were given to me when people bought a JB Case.

It OUGHT to be clear to you that there is no chance that I would be able to stand there year after year and see the same customers each year if we sold crappy cases at much higher prices than the el cheapo brands. Simply is not physically possible to sell as much as we do and give the warranty we do if our cases were as terrible as you claim. It ought to be clear to you based on the dozens of testimonials from people who got taken care of in person at shows that your experience was not normal. And if it wasn't normal then perhaps you MIGHT want to ask yourself WHY it wasn't? I mean I can freely admit that I can be an ass.....could you ever look in the mirror and admit that perhaps you had something to do with the experience?

I mean, since you are now going beyond the original claims and saying things like J&J $90 cases hold up better than ours and that $300 is too much for our case, perhaps you should think about the fact that you are making statements which appear to be just trying to get me riled up and if so how that reflects on you. Maybe there is something about you and the way you perceive things or the way you acted at the booth that played a part in your experience????

In any event I told Karen today that I think I will record every such interaction in the future to prevent this sort of thing from happening again. Namely the customer says "xyz" and we think it was actually "abc" they said/we said type of deal. I certainly don't like to be accused of hurting your feelings and I guess you don't like to feel hurt. So recording the interactions will at lease give an accurate record of what was said and done.


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02-19-2019, 03:06 PM

Dude your mentally deranged and a narcissistic piece of trash. Have anyone check your first response...NOT PROFESSIONAL I never asked for u to do anything or kiss anyones ass but just treat people equally which I saw u clearly don't. Bias is what you have against anyone who calls you out on making a piece of shit case for 300 plus bucks..

You act like I'm mad? But your the seller and you keep coming back at me for calling out your lies and SHIT CUSTOMER SERVICE. You never told me the case was fine or not just tucked it in and said here you go. Your a keyboard warrior I will gladly come see you at the expo and finish are argument face to face if you want because you want to act so fake online. You claim I don't know what makes a case..I do John the opposite of whatever your doing. You can sell one million cases that doesnt prove shit your designs are sharp I'll give u that but you claiming they are rugged is pure bullshit no QUALITY case after one here falls apart like that.


I don't know if you don't understand English quite well but I stated multiple times YOUR INTERIOR ON MY CASW DOESN'T COME OUT PAST THE PART I POSTED IN THE PICTURE. Your lying and deflecting what I said is wrong with your case..IT DOES NOT COME OUT 100% HELL 50%. You replace interiors every week like you claim because your INTERIORS BLOW. I dont see Gil or Whitten replacing interiors left and right.

Go get your last dig John since your a little kid. I'd love to find any respected businessman that takes their time to argue and insult a former customer. If your cases were so fantastic you wouldn't be replacing parts left and right. I know plenty of people who agree with not only my assessment of your case but how big of an asshole you really are.

I was upset when I showed you the case you didnt give a shit , would anyone be surprised by reading your responses? No they will realize your just another ass in the billiard industry. Anyone with common sense should spend their money elsewhere. Who the **** wants to be called a liar because their interior came out partially and the outside is fading? Like you have to be the cockiest scumbag to assume your only right man wow your a lost cause. Say what you want your only making yourself seem more ignorant and ignorant to future customers.

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02-19-2019, 03:07 PM

So If i like OB over predator I'm automatically biased? Maybe you should check the dictionary I think you have your words mixed up I openly tried your case it sucked so I bought a Castillo end of story.
  
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02-19-2019, 03:23 PM

You should record your customers so you don't insinuate they are lying..calling a customer a liar, saying their opinion is wrong without you even know what apparantly happened is something you should look into as well. Just because your product isn't how you described doesn't make me less credible...You seemed to have gotten triggered by my customer service comment..as you should it's not the best look
  
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