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9 Ball Fan
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06-14-2019, 04:22 PM

Never order anything. Too many bad experiences out there. Buy in person and walk out the door with merchandise you were able to inspect in person, before taking your wallet out of your pocket.


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HawaiianEye
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06-14-2019, 06:12 PM

I've never really been a fan of OB stuff, but I always "assumed" it must be pretty good quality if everyone was buying it.

After reading some of the threads about them now, I'd never spend a dime on any of their stuff.

Sounds like their products have gone downhill and their customer service is even worse.
  
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Nekdo
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06-15-2019, 01:40 PM

I had an ob1 1st gen shaft 10 (?) years ago. Broke a wooden ferrule due to local repairman error not putting a carbon fiber pad when changing the tip. Send an email to ob. Received the new ferrule, 10 carbon pads. Absolutely free of charge. And im from europe... Sad to read about ob nowadays.

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Ghosst
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07-09-2019, 05:56 PM

An Update:

I spoke to the current ... I suppose, "General Manager", today. I had written them on Sunday voicing my concern it had been almost 2 months since I'd heard a word about my shaft.

I received a message back asking me to call a specific person on Monday. Unfortunately I had meetings all day and could not. So I had a time to phone today but suddenly my cue repair shop sent me a message that my shaft had shown up looking like it was brand new?

After picking it up, and indeed it does look like it was just made, and I phoned OB back. After a long conversation I learned a few things most of which I think it is up to OB to address and not I.

What I think I can say is that people do understand that Shane Sinnott had to step away from the company to deal with some personal health issues. In that time some things went a little astray and OB is aware people are frustrated.

If you have an order in, or are waiting for a return of something under warranty, contact them via email or Facebook and just explain who are, what you need, and anything special in a polite manner. They are catching up, the new OB Carbons are nearly ready, and things will be back on track.

I'm hopeful the new GM will address things when they can.



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nataddrho
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07-09-2019, 08:12 PM

Quote:
Originally Posted by Ghosst View Post
the new OB Carbons are nearly ready, and things will be back on track.

I'm hopeful the new GM will address things when they can.
By the way, I was able to get a carbon shaft early, the OB Pro Carbon (plastic ferrule). I also use the common OB-122 standard black cue.

I'm not a cue guy and I don't like to change cues often.

At the same time I received the shaft, I had made a significant improvement to my PSR. Unfortunately because of this improvement I'm not able to give a super accurate review.

I ran 51 in straight pool within a day of using the shaft, my high run (by 1 point).

I think that it seems to me that you "need" to back off on a heavy grip and use the weight of the cue to play, let the whole thing reverberate in your hand. I achieved very consistent cue ball control with a little less mental energy playing this way with this shaft.

I like it. I'll stick with it for a while.


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9ball5032
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07-11-2019, 11:09 PM

Bought an in-stock shaft on July 2nd. As of today July 11th, it still has not shipped. It clearly said at the top of the shaft page: "NOTE: If a Blem shaft is shown as in stock it will ship out within one business day."
  
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Klink
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07-12-2019, 06:14 AM

Quote:
Originally Posted by 9ball5032 View Post
Bought an in-stock shaft on July 2nd. As of today July 11th, it still has not shipped. It clearly said at the top of the shaft page: "NOTE: If a Blem shaft is shown as in stock it will ship out within one business day."


I had the same issue about 6 months ago. I was waiting on them to make a blem shaft. I called and the refunded me the next day.


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StraightPoolIU
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07-12-2019, 07:23 AM

My speed break shaft that I ordered on a Labor Day sale last year that I didn't get until almost December had the joint insert come loose in early January. I sat on it awhile because I knew they were going through some stuff, and I was nervous about sending anything back to them.

I decided to go ahead and bite the bullet and sent it back at the end of June. They actually sent me what appears to be a new speed break shaft in about a weeks time or less. There was really no communication from them about it, it came in a box that I wouldn't normally use to ship a cue, and it was sent to me with another damaged shaft that wasn't mine for some reason that isn't clear to me, but I did get a replacement promptly at no cost and it does fit my break cue butt correctly so baby steps.


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Playing Cue: 2003 Pechauer P15
Break Cue: Joss Thor Hammer (purpleheart with ironwood rings)
Jump Cue: OB Lift
Current Tip: G2
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