Damn. Sorry to hear.
I know the used market is real shady in regards to description. Pricing? That's another story. I've seen some cues here that have dings and dents on the cue but it shows on the picture but the seller doesn't describe it on his listing. Your incident reminds me of those transactions, where there are pictures and you can see or not see for yourself and once you buy they can say you saw the pictures.This is why I don't buy used. You may be stuck with it.
Did you get pictures? He probably sold it in good faith but people's description of cues vary. He thinks its mint and you think its fair condition.
So Nick gets the cue ( Day 1) and tells the seller it is pretty but he’ll give it a closer examination tomorrow (Day 2).
The next day (Day 2) after examining the cue, Nick informs the seller the cue isn’t right. I am confident he provided details why the cue wasn’t as described.
(Day 3) After considering the cue’s condition and probably what it might need to meet Nick’s standards that are pretty high, Nick informs the seller that he is returning the cue because it is not as the seller described. If it had been paid for using Paypal as a purchase, Nick could open a buyer complaint and the seller would be denied payment until the matter either gets resolved or else the transaction rescinded with a refund coming back to Nick.
Nick is busy and does not just sit at home waiting for a cue to arrive. And when it does, he acknowledged receipt and said he’d check it out tomorrow. Nick did not reveal details of what was wrong with the cue or how the cue was incompatible with the seller’s description that Nick relied upon when he purchased the cue or what it would cost to repair the flaws that he shouldn’t have to repair or pay for.
IMO, Nick Serdula is a stand up guy and if he says the cue ain’t right or the seller exaggerated or incorrectly described the cue, then I tend to side with Nick til his assertion is proven wrong. Obviously, a description of the cue that the seller offered and pictures of what’s wrong would make this easier to understand but for now I am in Nick’s corner unless or until facts suggest otherwise.
Just a question here- I have bought four custom cues from guys here on AZ and no problems. I do notice that sellers here ask for F&F paypal payment or the buyers add a percentage to the agreed upon price. If someone pays F&F; I understand that one cannot dispute a purchase with pay pal. However, one can use a credit card for ANY pay pal payment, and laws will allow one to dispute a payment within 60 days via your credit card, even if you cannot dispute through pay pal because you paid via F&F. So I ask, why would anyone spend $2,000 for any online purchase WITHOUT either paying via regular pay pal with buyer protection and spend the extra % for the fee; OR make sure you have your most trusted credit card as your payment mechanism within your pay pal account?
It is ALWAYS buyer beware, so I think ALWAYS pay with some form of legal protection- either regular pay pal ( even if you absorb the fee) or a credit card backup on your pay pal. Without either; you can get into the situation as the OP describes above- sorry to hear- hope it resolves for you.
The cue was described as dead straight. It is a big banana. Bananas! Big banana. Could be worse. A few stick pimps want it.as described. I might loose a couple two-three hundred. I have to ask. The logic here.of the seller you bought just what you wanted to. Forget he lied his azz off about the straight thing. And if you work for a living three days is normal return time period some even as long as 30 days. He agreed all the time . No problem let me know. Then oh your money? I don't have it.
It's probably a good rule of thumb to know who you're doing business with on here, and second to check their itrader rating and any remarks from people who have done business with this person. People can say anything online and if their word is no good it means nothing.
If I sell anyone a cue on here, it is fully understood they can return it for any reason and get a full refund, with the only caveat being a reasonable length of time, like up to one week. Of all the cues and other billiard merchandise I've sold on here I've had exactly one person who was unhappy with a shaft they got from me. He wanted me to either pay for a replacement shaft or pay him $100, and I was not willing to do either one. I told him he could send the cue (with both shafts) back to me for a full refund. He kept the cue. I've also bought several cues and cases on here over the years and never returned one of them yet.
That reminds me of one time when I sold a really nice Schon with 2 shafts on ebay. I did not realize that one of the 2 shafts was warped, but felt that the buyer got the cue for such a low price anyways (which was around $400, for a Schon that most sellers would have asked a lot more money for), that I would rather have the buyer send the cue back to me for a full refund, then to send him a $100 to try to find a replacement shaft for the warped one. So, I only offered a full refund, if he sent the cue back to me, and he decided to keep the cue. It is one of those things that I still feel really bad about, but I felt like the buyer still got a great deal on the cue, even with 1 straight shaft, so I was only willing to offer a full refund.
Unfortunately, a dispute concerning straightness in a cue would be almost impossible to uphold with a credit card company or pay pal dispute. It is very subjective , sometimes even among experienced collectors and players. Of course, and this sounds like one of those cases; where there is no doubt to the buyer that the cue is badly warped . However, the folks at the credit card companies can only go by visual facts and print- they just won't know enough about cues to uphold a straightness dispute on a cue.
Nick sold me a Scruggs one time with supposed 2 original shafts. I got the cue and one shafts was so far from original, or even a Scruggs shaft it wasn’t funny. I told him...he said he put the wrong one in the box, but already sold it and it was tough luck because he gave a great deal.....I have no sympathy.
I understand that one cannot dispute a purchase with pay pal. However, one can use a credit card for ANY pay pal payment, and laws will allow one to dispute a payment within 60 days via your credit card, even if you cannot dispute through pay pal because you paid via F&F.
It is ALWAYS buyer beware, so I think ALWAYS pay with some form of legal protection- either regular pay pal ( even if you absorb the fee) or a credit card backup on your pay pal. Without either; you can get into the situation as the OP describes above- sorry to hear- hope it resolves for you.
Nick sold me a Scruggs one time with supposed 2 original shafts. I got the cue and one shafts was so far from original, or even a Scruggs shaft it wasn’t funny. I told him...he said he put the wrong one in the box, but already sold it and it was tough luck because he gave a great deal.....I have no sympathy.
Nick sold me a Scruggs one time with supposed 2 original shafts. I got the cue and one shafts was so far from original, or even a Scruggs shaft it wasn’t funny. I told him...he said he put the wrong one in the box, but already sold it and it was tough luck because he gave a great deal.....I have no sympathy.