Keith Hanssen cues and jhanso18

asiasdad

Banned
I want to publicly acknowledge jhanso18 and Keith Hanssen cues as the best
I have ever experienced in the business as cue makers and the quality of
customer service Justin provided for me...

Way above and beyond the call of duty.

As most know here the cue market is on life support, and even quality items have
a difficult time presently finding a new home.

I bought this Hanssen cue from Trav Dorn for a reasonable price:

http://forums.azbilliards.com/showthread.php?t=392672

It is easily in the top 3 of cues I have ever hit balls with, and my I-trader indicates
I have hit balls with a lot of cues (Imagine what many of us pre I-trader members
count would be if I-trader existed when we joined AZB)

I purchased the cue with the intentions of it being a keeper as I always admired
the outstanding point and ring work Keith puts into his cues, and the fact that
they hit with superior feedback to the arm doesn't hurt them any.

I even had Keith make the matching jp set for it after I bought it from Trav Dorn
which indicates it to be a keeper cue.

$hit hit the fan in my life, and as I am presently feeding through a tube into
my stomach I had to let some cues go to cover increasing medical co-pays.

I have recently sold some cues at insane liquidation pricing, however for
whatever reason I could not sell the Hanssen cue.

Justin heard of my situation and offered to help, and he more than helped.

He stayed in continual PM contact with me, and within a week he found a
buyer for my cue.

HE DID NOT HAVE TO DO THIS...HE COULD HAVE SOLD ONE OF
KEITH'S FRESH OFF THE LATHE CUES. HE ACTUALLY COST
HIMSELF A NEW SALE HELPING ME

As soon as this tube is out of my gut and I'm back up to speed you can
bet your a$$ I will be talking to Justin and Keith about a new keeper cue.

Danny Hepler
 

alphadog

AzB Silver Member
Silver Member
Asiadad,sorry to hear about your medical woes. Wish you a complete recovery.

There are lots of good people here.
 

Scott Lee

AzB Silver Member
Silver Member
asiasdad...Very sorry to hear about your serious health issues. Best wishes for a complete and speedy recovery. Selling a cue you love is a little like losing a body part. Good thing is it will grow back, in that you can have Keith make you another one. Beautiful cue btw. Nice to hear about AzBr's helping one another out! :thumbup:
 

Sealegs50

AzB Silver Member
Silver Member
Good feedback for Keith Kues. Positive stories about interactions with cuemakers do not appear as plentiful as the horror stories. The relationship between Keith and Justin appears to work well for them. Creating new designs, building quality cues, organizing a shop, and interacting with customers are different skill sets. Quite a few cuemakers would benefit by sharing some of those responsibilities with someone who can fill in the gaps.

Sorry to hear about your current health problems. Glad to hear that you anticipate getting back into the saddle.
 

Pushout

AzB Silver Member
Silver Member
Sorry to hear of your health problems, I can identify with it. Here's hoping for a great recovery. Very nice cue!
 

jhanso18

Broken Lock
Silver Member
I can't thank you enough for the kind words Danny. I simply tried to do what I would like done for me. The biggest thing is that I didn't want one of our customers unhappy with a purchase, even if not directly from us. At the end of the day, in a dwindling market, superior customer service will always hold more value than anything else.


BTW, Keith is not big for online presence. I just try to play go between. Keith is like family to me, so I do all I can to help out. If you ever have problems reaching Keith, try me through the FB page or PM here, or email.

I was truly glad to help, and I hope you get better soon Danny!!!

All the best,
 

pwd72s

recreational banger
Silver Member
It's damned nice to read a happy customer tale here. Get well soon! Kudos to all mentioned in this tale.
 

ribdoner

SATISFACTION GUARANTEED
Silver Member
I want to publicly acknowledge jhanso18 and Keith Hanssen cues as the best
I have ever experienced in the business as cue makers and the quality of
customer service Justin provided for me...

Way above and beyond the call of duty.

As most know here the cue market is on life support, and even quality items have
a difficult time presently finding a new home.

I bought this Hanssen cue from Trav Dorn for a reasonable price:

http://forums.azbilliards.com/showthread.php?t=392672

It is easily in the top 3 of cues I have ever hit balls with, and my I-trader indicates
I have hit balls with a lot of cues (Imagine what many of us pre I-trader members
count would be if I-trader existed when we joined AZB)

I purchased the cue with the intentions of it being a keeper as I always admired
the outstanding point and ring work Keith puts into his cues, and the fact that
they hit with superior feedback to the arm doesn't hurt them any.

I even had Keith make the matching jp set for it after I bought it from Trav Dorn
which indicates it to be a keeper cue.

$hit hit the fan in my life, and as I am presently feeding through a tube into
my stomach I had to let some cues go to cover increasing medical co-pays.

I have recently sold some cues at insane liquidation pricing, however for
whatever reason I could not sell the Hanssen cue.

Justin heard of my situation and offered to help, and he more than helped.

He stayed in continual PM contact with me, and within a week he found a
buyer for my cue.

HE DID NOT HAVE TO DO THIS...HE COULD HAVE SOLD ONE OF
KEITH'S FRESH OFF THE LATHE CUES. HE ACTUALLY COST
HIMSELF A NEW SALE HELPING ME

As soon as this tube is out of my gut and I'm back up to speed you can
bet your a$$ I will be talking to Justin and Keith about a new keeper cue.

Danny Hepler

Hang in my friend

when the going gets tough the tough get going...you'll be fine
 

putt-putt44

AzB Silver Member
Silver Member
Jeez Danny,,,,
So Sad To Hear Of Your Health Woes,,,,
You're One Of The ''Good Guys'' Here And I Always Enjoy Dealing With You,,,,
Love The ''JB'' Hustler Case,,,,,,
Get Better Soon My Dear Friend,,,,
Your Pal,,,,Alan Ende.
 

Michael-Hoang

Omega Billiards
Silver Member
I saw Keith's cues for the very first time last year in Vegas. I didn't know who made it until the two owners told me. I was blown away at how intricate the cues were. Keep up the great work, Keith.
 

jhanso18

Broken Lock
Silver Member
I saw Keith's cues for the very first time last year in Vegas. I didn't know who made it until the two owners told me. I was blown away at how intricate the cues were. Keep up the great work, Keith.

Thanks! Do you remember the cues or who the owners were?
 
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