Hi,
I would like to thank Chad of Atlas Billiard here publicly for his excellent customer service and extremely fast and prompt respond.
I had a little confusion recently when I placed my order with Atlas. The order was shipped to my Canadian rather than my US address.
When I called and mentioned this to Chad, he fixed my info in his data base right away, to make sure it will not happen again. He then called UPS and called me back within 10 minutes to letting me know that he will take care of the charges so the package will be returned back to him, and he will ship me out another package right away.
Chad displayed very professional customer service on the phone, and I am very impressed with the way he handles this.
I just want to post a note here to thank Altas and Chad in public.
Thank you very much.
Regards,
Richard
I would like to thank Chad of Atlas Billiard here publicly for his excellent customer service and extremely fast and prompt respond.
I had a little confusion recently when I placed my order with Atlas. The order was shipped to my Canadian rather than my US address.
When I called and mentioned this to Chad, he fixed my info in his data base right away, to make sure it will not happen again. He then called UPS and called me back within 10 minutes to letting me know that he will take care of the charges so the package will be returned back to him, and he will ship me out another package right away.
Chad displayed very professional customer service on the phone, and I am very impressed with the way he handles this.
I just want to post a note here to thank Altas and Chad in public.
Thank you very much.
Regards,
Richard