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OB Cues shutting down?
- Thread starter Joseph Ortega
- Start date
Idk, but brown striped ferrules are the absolute worst.
I wouldn't be shocked.
Cue manufacturing in the US is a tough business.
When Royce passed on, he left an irreplaceable person in that company.
Cue manufacturing in the US is a tough business.
When Royce passed on, he left an irreplaceable person in that company.
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I wouldn’t be surprised at all. After calling and emailing them on multiple occasions recently regarding an issue with my DigiCue Blue, I was finally informed that they no longer provide any technical support for that product. I loved the device, but now it’s practically useless.
Sent from my iPhone using Tapatalk Pro
Sent from my iPhone using Tapatalk Pro
Hmm, I just bought an OB shaft, so much for that warranty. I’ll be watching this thread closely.
I have NOT yet heard this, until now. I am sure you can imagine my surprise.
I am a full time robotics engineer and have a demanding schedule, but as the inventor I can provide some tech support via PMs and emails until this is sorted. I apologize in advance for any delay I may have in responding.
I am a full time robotics engineer and have a demanding schedule, but as the inventor I can provide some tech support via PMs and emails until this is sorted. I apologize in advance for any delay I may have in responding.
About 2 years ago I ordered a cue from them with a 30" shaft. I was required to put down half the money, $350 deposit, and pay the balance when the cue was finished. I was good with all that.
I was told this process would take about a month since the 30" shaft was a special order. I was ok with that, no hurry. After about 6 weeks, I called and was told it would be another month due to the first shaft not coming out the way they would like. Ok, like I previously mentioned, no hurry.
Another month goes by and I got another excuse. Now I'm getting a little concerned. After about 3 months I call again. This time I was told by somebody who really seemed to know the process that my order was pushed back due to previous orders. It makes sense but why wasn't I told this at the beginning?
Anyhoo, after about 6 months, I finally told them to just cancel the order and put the $350 credit back on my card. I was told this process would take up to a week. I was credited and haven't thought much about it since.
I do wonder though, how many people have given them a deposit for a cue and will they get their deposit money back?
I was told this process would take about a month since the 30" shaft was a special order. I was ok with that, no hurry. After about 6 weeks, I called and was told it would be another month due to the first shaft not coming out the way they would like. Ok, like I previously mentioned, no hurry.
Another month goes by and I got another excuse. Now I'm getting a little concerned. After about 3 months I call again. This time I was told by somebody who really seemed to know the process that my order was pushed back due to previous orders. It makes sense but why wasn't I told this at the beginning?
Anyhoo, after about 6 months, I finally told them to just cancel the order and put the $350 credit back on my card. I was told this process would take up to a week. I was credited and haven't thought much about it since.
I do wonder though, how many people have given them a deposit for a cue and will they get their deposit money back?
I love my OB shafts. Shame if true.
Just my take but when Royce was there HE ran the place. When he passed it seemed like there were too many cooks in the kitchen. No real direction. They have a nice facility in Plano. Hope to see someone take it over.