Response
This is Ozzy's response on Facebook.
Ozzy Reynolds: First, I know Kevin and I would never question his character. He is one of the most honest and respectable people I know. I understand his frustration so I have been personally digging into this. We dug through the thousands of scoresheets and found the one in question. At 3:12, he was not present when the referee called his name and he was placed on the clock. 15 minutes later at 3:27, the referee called his name again and he was still not present. He was then forfeited. The referee was interviewed and verified all of this.
From what Kevin wrote, his confusion was caused by the bracket not showing an opponent for him. Sometimes, technical glitches can cause a delay in the updating of the brackets...especially on a mobile device in a building with a weak signal. Therefore, we have procedures in place to circumvent that. It is quite simple...if your match is scheduled for a certain time, be at the table at that time and do not leave.
Out of tens of thousands of matches that we will have over the course of this event, the percentage of forfeits will be extremely small and many of those will be the result of people being delayed by Southwest Airlines.
So, I feel bad for Kevin because I know that he is a stand-up guy. Being forfeited is terrible. However, after spending a good amount of time personally looking into this, our staff and his opponent followed the correct procedures. If I had found any errors in the handling of this, I would take corrective action.
Kevin West: Posting a scoresheet is stating the obvious. Everyone knows I got forfeited. Thanks for the update and answers. Ozzy, you've known me long enough to know that I wouldn't make this up. You can stand by your system and I'll stand by what I've posted. It's obvious you think I'm lying. This isn't personal. Myself and others have paid and traveled to attend this event only to be disappointed with the organization of this establishment. As a coordinator, instead of battling and questioning every aspect of what I'm saying, you really should take a step back and ask yourself how to improve what is obviously failing. How do you ensure someone doesn't pick up a scorecard and leave for 15 mins and then forfeit the opponent. You should really take my suggestion and try to work on creating a better system rather than taking the negative approach.
Ozzy Reynolds: Kevin, I would never imply that you would lie. You are not that type of person. I have known you for a long time and you have always been a class act. You are correct that this is not personal at all. I have a staff of about 80 people to manage but I took several hours out of my day yesterday to personally look into this and respond. You stated that you were walking back and forth between the TD desk and table 105. That was the mistake. You were likely not in the room both times that your name was called by the referee. That is why we state in the regulations that players should simply stay at the table and not leave. I'm terribly sorry this happened to you but I could find no mistake from our referee or your opponent. They both did what they were supposed to do. The problem is that you were simply not present. If you or anyone else has good ideas for how to improve that process without slowing down the event, I am always willing to listen. Again, I'm sorry this happened to you. I truly am.