Chill! This is Accu-Stats, the best in the business. They will get it right and make it right, I'm sure. When they set up in remote locations, they never really know what they'll encounter with the internet connections at the locations. Sometimes they have to tweek some stuff and test it until it works best. They have the best record in the business when it comes to bringing very high quality streaming and archiving of billiards matches and have actually changed the world of pool by their efforts! Give em a break until they get their ducks in a row!