ScottR said:
And the guy that ended up with the cue LOVES it AND loves the purchase price!!
I think you sold it for the price as noted below, too, didn't you Scott?
I thought it was water under the bridge, but guess not. I thought I made everything happy for Doug, but guess not.
Just incase anyone wants to see....... Please show me how I
eventually took care of you....
From: Douglas
To: Ross
Date: Mar 13, 2006 3:22 PM
Subject: Re: Jensen
Hi Ross,
I got the cue Sat. afternoon and finally had a chance to play with it Sunday evening. I have to tell you that I was a little dissapointed with the shafts. Both shafts have a fair wobble to them, one is greater than the other. While the cue is still playable, I really expected the shafts to be much straighter, as you seemed to indicate in your original post. The cue seemed to hit fine and the butt was straight. You can definately feel the rings with fingers, but I expected that, even though you said that you could not.
Overall, I'm not real satisfied with the deal, but I really don't feel that you intentionally mislead me. I would like to ask to return the cue and be refunded. If not, that's OK to, no big deal. Either way, I don't think I'll be hanging on to it.
Regards,
Doug
Note that he emails again as I didn't respond within 4 hrs
From: Douglas
To: Ross
Date: Mar 13, 2006 7:31 PM
Subject: Re: Jensen
Hey Ross,
Emailed you, but have not heard back? Did you get my last e-mail?
Thanks,
Doug
From: Ross
To: Douglas
Date: Mar 14, 2006 9:49 AM
Subject: Re: Jensen
Doug -
My apologies for the delay in responding, I was out of town this weekend through last night.
I'm sorry you find the transaction disappointing. I told you over the phone and posted that the cue was used and not 99-100% condition, hence the price. I disclosed all of the information to you as best as I could, as I would hope someone would for me. I did not run the shafts through a stringent inspection, as it always rolled true when put together. The cue hits phenomenal and I was very pleased with it, the few times that I played with it. You are correct, I did not intentionally mislead you, nor would I have for anyone that I have dealt with, as my history in transactions both on eBay and AzB will reflect.
I'm sorry that you are not completely satisfied with the deal, as I try to ensure that all people I deal with are completely happy in dealing with me. I would love to refund you the money and take the cue back, however financially I am not able to do so, as I had debts to resolve, hence the sale of this cue. I would be happy to assist you in reselling, and I'm sorry again that it did not work out to your expectations. The cue was used and advertised as so. I hope this doesn't dissuade you from dealing with me in the future.
Sincerely,
Ross
From: Douglas
To: Ross
Date: Mar 14, 2006 11:41 AM
Subject: Re: Jensen
Ross,
The cue was most certainly used and I knew that. It is probably on the order of 80% condition or worse when the shafts are taken into consideration. When I buy a cue, the MOST important aspect is whether the cue is straight and warp free, particularly the shafts since this is where all the play comes from. In the future, before you advertise that a cue is "perfectly straight together or apart", I suggest that you roll the shafts and the butt and actually check to make sure. There is no doubt on my part that I would not have purchased this cue at the price I did if I had any inkling that the shafts had the roll that they do. A fellow AZ member looked at it as well and thought they had a "significant amount of roll."
I myself operate on a system where I believe in total customer satisfaction, as such I have always offered to make things right with anyone who is disatisfied with my product. I have often found that Ebay and Azbilliards is a dumping ground for less than stellar cues. If I were to post this cue for sale again on AZbilliards and described it in more detail than you, do you think it would bring $550? I don't.
Honesty and integrity go along way.
Sincerely,
Doug
From: Ross
To: Douglas
Cc: Scott
Date: Mar 14, 2006 1:27 PM
Subject: Re: Jensen
Doug -
I understand that you are not happy with the transaction.
I operate with a strict customer satisfaction policy as well, however you cannot please everyone everytime, which is painfully obvious in this case. Do I think that the same cue would command $550 if you were to write the add? Yes. The same cue would cost more than double the price from Mike Johnson. I know that the cue is used, and the price reflected this as well.
If you believe that AzB and eBay are "dumping grounds for less than stellar cues", then why do you purchase used cues?
Yes, honesty and integrity go a long ways. Are you questioning mine? I'd like to hope not, as I have treated you with the utmost dignity and respect, and it appears that you have reciprocated this to me, up until the last line of the below email. If I were not, don't you think I would simply ignore you? Don't question my ethics, as they are quite high.
I have shard our entire transaction/email chain with a friend of mine whom is interested in taking this cue from you at the same price you paid. He has purchased several cues from me and can vouch for my integrity and honesty. It's evident that you cannot.........but alas, you cannot be a good guy in everyone's eyes.....
Please contact Scott , who is CC'd on this reply and he purchase this cue from you for the amount of $550.
You live, you learn...... Thanks for pointing out why I will not sell another cue online.
-Ross
From: Douglas
To: Ross
Cc: Scott
Date: Mar 14, 2006 2:13 PM
Subject: Re: Jensen
Ross,
I've bought and sold many cues both through Ebay and other on-line avenues. Some were better deals than others. Some disappointments, some great transactions. Overall, I do plan to curtail any further online sales.
You struck me as a very nice and honest guy over the phone. I do believe you when you say that you did not stringently inspect the cue. In retrospect, I wish you had inspected the cue a little more, and then perhaps we would not be in this situation.
As far as integrity, you are making moves in the right direction by at least offering the cue to Scott through me. With that in mind, how about we do this....
Scott, you are welcome to buy the cue from me at $550. I will even pay shipping, which puts me out about $25. When you receive the cue, if you are dissatisfied in any way, I'm sure that Ross, being a friend of yours, will make it right as he sounds as if he is vouching for the condition of the cue.
You can contact me via email, or, if you like, call me at 303-xxxxxx. Payment can be made in the same fashion that I paid for the cue, either with postal money order or with Cashiers check. I'll take Paypal, if you pay the fees. My address is:
Cue will be shipped with tracking number and insured.
Let me know.
Thanks,
Doug
