i'm chuck starkey, i have built approx 200 cues and have many happy customers. i have had 5 cues returned stating its too lite, too heavy,nice cue but i did not like the hit, ect. i had one returned, because an error was made and it was shipped before it had the final sanding and polishing. this was my fault, i did apologize and refunded the money the same day. the other cue was sold on ebay and returned , money was refunded. i relisted the cue and it was bought by the same guy. he had some work done to cue and sends me a email bragging about winning $19.00 and telling me how he loves the cue. he leaves a great feedback. after he finds out that i will not guarentee the other persons work, he goes nuts. i have had approx 1% of customers unhappy, but 100% are happy or recieved a prompt and full refund. i can live with that. if anyone wants to see the cue in question. just send me a shipping address. i will send cue at no charge. keep it a month show it around, see how it hits the ball, and you make your own decision. keep your head down. chuck starkey