I have played with several (not mine) that were pretty old and all were fine. This is not a normal thing for that brand. I would still recommend them, considering the price point. it's not like you are paying $400 for a US made cue with a lifetime warranty, it's like a $100-150 cue from China.
We need to have some expectations of what one can get for the price and what service one gets. Like picking MetroPCS vs Verizon, I don't know how many people bitch about customer service when they are paying $30 a month vs $60 a month and seem to expect the same service as if they were 5 star clients in first class. There is a reason some things are cheaper, you take that trade-off for the cost savings.