I know there have been a few stories about Schmelke cues here lately; but I thought this deserved its own thread.
About three weeks ago I sent Schmelke Cues a cue that I purchased from them several years ago for warranty consideration. The issue was that the butt had developed a slight roll in the middle of it. I included the shaft -
even though there was nothing wrong with it - other than the fact that it was very very used. About a week after sending it, I got a call from David Schmelke. He was very nice, as he always is, and he informed me that they
would be sending me a new cue toward the end of the month. When he said new cue, I wondered if he meant that they were going to replace the entire cue, to include the shaft, but I didn't ask. Well today the cue arrived.
Brand new butt and shaft. It is a beautiful cue. In fact, it is nicer in many ways than the one I sent back to them. The butt is all nicely figured bacote. (See the pictures below - Sorry if they are too big. I've tried everything). And it rolls straight.
Thanks to David Schmelke for more than fair treatment in the matter. It is much appreciated.
And to my fellow AZers - I thought you should know.
Robert
About three weeks ago I sent Schmelke Cues a cue that I purchased from them several years ago for warranty consideration. The issue was that the butt had developed a slight roll in the middle of it. I included the shaft -
even though there was nothing wrong with it - other than the fact that it was very very used. About a week after sending it, I got a call from David Schmelke. He was very nice, as he always is, and he informed me that they
would be sending me a new cue toward the end of the month. When he said new cue, I wondered if he meant that they were going to replace the entire cue, to include the shaft, but I didn't ask. Well today the cue arrived.
Brand new butt and shaft. It is a beautiful cue. In fact, it is nicer in many ways than the one I sent back to them. The butt is all nicely figured bacote. (See the pictures below - Sorry if they are too big. I've tried everything). And it rolls straight.
Thanks to David Schmelke for more than fair treatment in the matter. It is much appreciated.
And to my fellow AZers - I thought you should know.
Robert
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