We are talking about 8 ball here. If you can second ball break and make the corner ball then pattern racking will definitely give you a better spread to run out. 500+ will definitely have an advantage.
if you are asking me, i went through the contact us page on their website. the page is different now. in 2023 i filled out a form and submitted it through the site. i see now they have a list of emails and phone numbers.
I've had good luck emailing csi. A few years ago my league operator screwed up the scoresheet entry into LMS. I contacted her. She gave me the run around so I sent an email to csi. They jumped on it immediately. I had an interesting conversation with the guy who manages the LMS. Issue resolved...
Walmart has been trying to compete with amazon, so they are selling 3rd party items on their site. This one is an example. The product is sold by Tpangin, whatever that is, with a 2.7 star rating.