You should contact Dave about the issues with your cue.
He is well known for keeping his customers happy.
I plan on visiting his store next week as I am in the market for a break/bar cue, and a starting price of 145.00 is not a bad price for a Sneaky.
I talked to Dave today and he sent me pictures of a Red heart cue and I ordered it.
He will ship it out for me tomorrow for 147.70 and he will cover shipping.
We are both from Wisconsin but he is about 100 miles from me.