An interesting Experience at the UPS Store today

[Bruce S. de Lis]

Was over at the Local UPS Store today, doing some Coping, and inquired about Cue Shipping.

After explaining what a Pool Cue was, and some are valued at more than the $100.00 FREE INSURANCE UPS apparently give on all shipments.

The Clear said if you are going to send a Cue of Value, if you expect UPS to pay a Claim should the Cue be Damaged they UPS Requires that the Content of the Package be protected on all sides by a Minimum of 2” of Packing Material.

FYI....

Anyone have any experience with UPS, it Packing Rules, and or ever had a Cue Damaged in Transit being shipped by UPS.

Last time i sent a cue it was in a HARD CARDBOARD SHIPPING TUBE with THICK WALLS, and it arrived at the other end in Same Condition as it was shipped.

I normally use the U.S. Postal Service for sending stuff, as Priority Mail seem to be a really good service, and if you do a Delivery Confirmation Tracking, you package is almost 100% Trackable.

 

[wayne]

Was over at the Local UPS Store today, doing some Coping, and inquired about Cue Shipping.

After explaining what a Pool Cue was, and some are valued at more than the $100.00 FREE INSURANCE UPS apparently give on all shipments.

The Clear said if you are going to send a Cue of Value, if you expect UPS to pay a Claim should the Cue be Damaged they UPS Requires that the Content of the Package be protected on all sides by a Minimum of 2” of Packing Material.

FYI....

Anyone have any experience with UPS, it Packing Rules, and or ever had a Cue Damaged in Transit being shipped by UPS.

Last time i sent a cue it was in a HARD CARDBOARD SHIPPING TUBE with THICK WALLS, and it arrived at the other end in Same Condition as it was shipped.

I normally use the U.S. Postal Service for sending stuff, as Priority Mail seem to be a really good service, and if you do a Delivery Confirmation Tracking, you package is almost 100% Trackable.

I had a recent experience with UPS when we shipped a bunch of pictures that were insured. They were returned to us with the boxes badly damaged.
We video taped the boxes being opened by us and documented all of the damages and sent in a claim. UPS denied the claim saying the boxes were improperly packed (this without any inspection). Since we are a professional packing company a letter was sent threatening legal action. They said that since they didn't inspect the opening of the boxes we lost our rights, when I pointed out that the opening of the boxes was on videotape they changed their tune and paid us a couple of thousand dollars in damages.

So, you should make sure you do pack it exactly as they require and insure it completely then be prepared because it seems they just deny the claim unless you have substantial proof of fault.

Wayne

 

[macguy]

Was over at the Local UPS Store today, doing some Coping, and inquired about Cue Shipping.

After explaining what a Pool Cue was, and some are valued at more than the $100.00 FREE INSURANCE UPS apparently give on all shipments.

The Clear said if you are going to send a Cue of Value, if you expect UPS to pay a Claim should the Cue be Damaged they UPS Requires that the Content of the Package be protected on all sides by a Minimum of 2” of Packing Material.

FYI....

Anyone have any experience with UPS, it Packing Rules, and or ever had a Cue Damaged in Transit being shipped by UPS.

Last time i sent a cue it was in a HARD CARDBOARD SHIPPING TUBE with THICK WALLS, and it arrived at the other end in Same Condition as it was shipped.

I normally use the U.S. Postal Service for sending stuff, as Priority Mail seem to be a really good service, and if you do a Delivery Confirmation Tracking, you package is almost 100% Trackable.

I have always had good luck with the post office, but, the insurance is almost worthless if you ever have a claim. Had one claim and it took 9 months to get paid and many hoops to jump through. On something of value I like UPS better. Having said that, I get a lot of UPS deliveries and some of them look like they were through a war when they arrive. UPS has good tracking you can follow the package as it travels, I don't think the post office does that. They just let you know if it was delivered.

 

[Barbara]

I had a recent experience with UPS when we shipped a bunch of pictures that were insured. They were returned to us with the boxes badly damaged.
We video taped the boxes being opened by us and documented all of the damages and sent in a claim. UPS denied the claim saying the boxes were improperly packed (this without any inspection). Since we are a professional packing company a letter was sent threatening legal action. They said that since they didn't inspect the opening of the boxes we lost our rights, when I pointed out that the opening of the boxes was on videotape they changed their tune and paid us a couple of thousand dollars in damages.

So, you should make sure you do pack it exactly as they require and insure it completely then be prepared because it seems they just deny the claim unless you have substantial proof of fault.

Wayne

Okay Wayne, I'm glad you won your case with UPS. But I have a question since I play the finger-pointing game all the time at work. (I'm a programmer).

How did UPS not repoint the finger back at you for the damage to the boxes you videotaped for them? I mean, how did they accept the fact that they did the damage to the packages and you just didn't do it when they returned them to you?

Barbara~~~not a finger-pointer (mostly), but question-asker.

 

[wayne]

Okay Wayne, I'm glad you won your case with UPS. But I have a question since I play the finger-pointing game all the time at work. (I'm a programmer).

How did UPS not repoint the finger back at you for the damage to the boxes you videotaped for them? I mean, how did they accept the fact that they did the damage to the packages and you just didn't do it when they returned them to you?

Barbara~~~not a finger-pointer (mostly), but question-asker.

They returned the boxes to us because they had damaged them. If they hadn't damaged them I suppose they would have delivered them to the client which is what we had paid them to do.

Wayne

 

[Barbara]

They returned the boxes to us because they had damaged them. If they hadn't damaged them I suppose they would have delivered them to the client which is what we had paid them to do.

Wayne

Wayne,

I'm sorry as I do not have much experience with UPS. Just a one time and I insured the package for my retail outlay. I had to wait a day for a confirmation number. I wasn't happy about that but I was able to track my package after I got my number.

So you're saying that if they damage your shipment they will return it to you? Is that extra on shipping charges? Sorry to bother you, but this is good advice.

Barbara

Barbara

 

[ridewiththewind]

I don't get it...how the world can UPS pay or deny a claim without doing an inspection first?! That is just plain stupid. FedEx will not return a package to the shipper without it being inspected first. If there is no inspection scan and DPR filed on a damaged package, it is pretty much a given the claim will be paid. Usually the terminal that dropped the ball is liable for the claim...in other cases, every terminal that touches it is liable in equal percentages. The funds for claim payment come from a terminal's annual operating budget, so it is in their best interest to minimize damaged packages. Almost every single time pictures were taken by either the recepient or shipper of the package condition and damaged item(s) inside, the claim is paid. I know one customer that left UPs because in two years time, every package they received was damaged. They do not have a very good track record out here.

Lisa

 

[JLW]

I'm not sure about cues, but I know once you insure UPS packages for $10,000 or more, you must have 4" of packing material around whatever you are shipping. UPS will open the package and look inside to check. If it does not meet their standards, they will return it to the sender.

 

[wayne]

Wayne,

I'm sorry as I do not have much experience with UPS. Just a one time and I insured the package for my retail outlay. I had to wait a day for a confirmation number. I wasn't happy about that but I was able to track my package after I got my number.

So you're saying that if they damage your shipment they will return it to you? Is that extra on shipping charges? Sorry to bother you, but this is good advice.

Barbara

Barbara

No shipping charges because I had paid with a credit card and I disputed the charge with the credit card company and UPS of course never challenged it.

Wayne

 

[wayne]

I don't get it...how the world can UPS pay or deny a claim without doing an inspection first?! That is just plain stupid. FedEx will not return a package to the shipper without it being inspected first. If there is no inspection scan and DPR filed on a damaged package, it is pretty much a given the claim will be paid. Usually the terminal that dropped the ball is liable for the claim...in other cases, every terminal that touches it is liable in equal percentages. The funds for claim payment come from a terminal's annual operating budget, so it is in their best interest to minimize damaged packages. Almost every single time pictures were taken by either the recepient or shipper of the package condition and damaged item(s) inside, the claim is paid. I know one customer that left UPs because in two years time, every package they received was damaged. They do not have a very good track record out here.

Lisa

I think UPS uses a seperate insurance company to handle their claims. My guess is that they just deny every claim for some reason and probably 95% just go away. The other 5% they probably end up settling for some lesser amount and only pay up under the threat of legal action. My guess is they don't want to go to court because the way they handle their claims they are a class action suit waiting to happen.

Wayne