Recently i send my cue for a leather wrap change. The maker created a dent on the forearm of my cue. The dent is not that deep, I think is the coat that has crack and broken off. Does anyone have any method to mend the dent. Can I self apply a coat of finish on the dent? If can where and what should i buy to D.I.Y the dent?
Cue butt dent
- Thread starter newbieSG
- Start date
He give me some excuse on why there will be a dent or rather a crack on top of the wrap in the forearm, saying that it is normal because different cue maker uses different finishing material. When changing the wrap some finishing will be easy to crack. Quite ridiculous excuse cause i can see that the crack is created directly on top of the wrap joining line. Think he use a blade to cut and his hand surely is not steady enough. He ask me to bring the cue back to his shop to touch up but i am not sure if he is good enough for the job.
I am not judging, just trying to be as honest as possible but some finishes will crack, lift and chip very easily. Depending on the model cue, especially UV finishes.
1st, you should have been warned.
2nd, He should have offered to repair it.
This happened to me before I was educated about finishes and I refinished the cue for free, I didn't like it but I stayed professional and did it, The customer was very understanding about it. Now depending on the cue which I know which ones are prone to finish lifting, I warn them to protect myself. As cue makers and repair people, we try to help and work on as many cues as possible but their is no way we can answer for what someone else has done. It has always been the philosophy of the average customer that once you work on their cue, you are responsible for what ever happens to that cue. It's not always fair. Which is why more and more cue makers don't want to work on someone elses cue.
1st, you should have been warned.
2nd, He should have offered to repair it.
This happened to me before I was educated about finishes and I refinished the cue for free, I didn't like it but I stayed professional and did it, The customer was very understanding about it. Now depending on the cue which I know which ones are prone to finish lifting, I warn them to protect myself. As cue makers and repair people, we try to help and work on as many cues as possible but their is no way we can answer for what someone else has done. It has always been the philosophy of the average customer that once you work on their cue, you are responsible for what ever happens to that cue. It's not always fair. Which is why more and more cue makers don't want to work on someone elses cue.
Michael Webb said:
Very true Mike! I remember the time I was brought a cue, made by a well known cuemaker, to be re-wrapped. I masked of both ends, as always, with the low stick, painters masking tape. When I removed the masking tape, the finish came right off with it. I had to do a free re-finish on the cue and have never seen the customer again. I guess he felt I did something wrong when I re-wrapped the cue, causing the problem, but the finish just wasn't adhering properly. Sometimes we just have to bite the bullet to keep the customer happy and it still doesn't work!
just more hot air!
Sherm
I aggree with Mike's thoughts here also, It becomes apparent very early on that on some repair, more can go wrong then go smoothly. You rarely know for sure what your getting into until It's too late, therefore you learn to forewarn people of these type things, so you don't have this obligation, and they are atleast partially liable for it. It's bad enough when It's something you could have possibly controlled, but even worse in the situations are hard to know until you get down to bussiness on the cue, and find out the hard way.
My experience and understanding is some finishes can be touched up and blended somewhat, where as others forget it, you have to refinish the whole cue if you want no visable signs of the repair. Some are easy to fix, and others are a royal pain. I do alot of shaft restorations, and that joint area of the finish sometimes needs reapaired, or refinshed. Those are the same way, some you can blend others you have to strip and start over. Greg
My experience and understanding is some finishes can be touched up and blended somewhat, where as others forget it, you have to refinish the whole cue if you want no visable signs of the repair. Some are easy to fix, and others are a royal pain. I do alot of shaft restorations, and that joint area of the finish sometimes needs reapaired, or refinshed. Those are the same way, some you can blend others you have to strip and start over. Greg
Thanks for all the feedback. Now then i know there is risk doing a rewrap, might think twice before changing wrap. Anyway my cue is a olney cue and i am really impressed by the high gloss finish of the cue. Do anyone know what finishing material he uses and is the material easy to crack?
I have seen maney very small cracks fixed with a super glue type producte and then wet sanded and buffed out , I don't know if this helps but finishing is quite an art and someone qualified to finish a cue may not be qualified to repair a cue, touch up is very different than finishing , but there are many products out there, surely more products than truely qualified people to do the work, but it's like that in every industry... Good Luck and let us know how you make out.. Ray
If the finish popped I would say the problem is more in the way the cue was sealed, rather that the actual finish itself. It would also depend on the woods, some absorb more than others and some have more oils than others. Based on Jeffs cues, I would say you have an abnormal situation.
Dupont Clearcoat
Maybe you should have sent the cue to Jeff Olney himself? BTW, he uses Dupont Clearcoat (multiple coats) on his cues.
sherwin
Maybe you should have sent the cue to Jeff Olney himself? BTW, he uses Dupont Clearcoat (multiple coats) on his cues.
sherwin
newbieSG said:
Just wanted to make a point here.. Jeff Olney does NOT do leather wraps so you must have sent this cue to someone else. I would guarantee that Jeff stands behind any work that HE does himself. If another person tried to put a leather wrap on your cue and damaged it, then the repair is going to cost you if you send it back to the original cue maker.
Jeff does a fantastic job, I have owned 8 of his cues and they are always PERFECT. He does NOT do leather wraps so NewbieSG must be confused. Jeff is extremely meticulous and does not let anything less than perfect leave his shop. BTW, Jeff has no knowledge of this situation. I spoke to him myself and he has no idea who this person is.
Peace, Joe
That makes more sense now. I would suggest sending the cue to Jeff if it needs refinished. Good luck getting the guy that did the leather wrap to fix it unless you had pics of the entire cue before you sent it. Even at that your chances are slim.
Hope you like your Olney, he makes one hell of a cue. If you need Jeff Olney's contact info, PM me.
Peace, jbk
Hope you like your Olney, he makes one hell of a cue. If you need Jeff Olney's contact info, PM me.
Peace, jbk