Customer Service Question?

[TableTek]

I have a very general question for those mechanics out there willing to answer. In the perfect world, no job ever requires a call back, tables never settle in carpet and slate is always dead flat. Well this isn't that world, and lately I have had a few callbacks for strange reasons.

Where is the limit at which you would stop indulging a customer's nit picking?

In the course of businesses I have run across a certain breed of people that are just unable to be satisfied, regardless of what service or product they have or want. Once you are in the middle of a job and you realize what is happening how do you handle this professionally? I try to admit many of my faults on here, it is just another way to get better at what I love doing. Any suggestions or war stories are greatly appreciated. If it is regarding someone on AZ, please PM me so we aren't singling anyone out. Thanks in advance
Rob

 

[ROB.M]

customer

What are they nit picking?
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[scruffy1]

Rob,

I am sure you are doing a job that would make all normal people very satisfied. We have the opposite in my area. We have guys that get away with things that are crazy. When i do run into a person i think may cause issues, i try and do a preemptive strike. I show the person very carefully the level and explain due to his flooring, settling may be an issue which there maybe a charge. I point out problems with the fit or finish, due to him buying a cheaper brand table and these issues are the reason it was one thousand less. Just remember, if coming from you, an experienced mechanic. Some how, it is not as bad to them versus when they find it after your gone.

John