Don't Be Miss-led By Sterling Steve Klapp Reviews!!

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imfishing

Registered
Reviews Are Like Elbows...Every One Has A Couple...

Have an excellent summer every one.

Thanks Again Steve.

K. Smith
Gresham, Oregon
 
Last edited:
imfishing said:
Just The Facts:

At or around November 1, 2013 I decided I was in the market for one of those so called old growth shafts.

I checked around for reviews and what not and found out about Steve Klapp’s Custom Cues.

After reading the main review on his web site, which made him out to be a god-like producer of old growth shafts, I decided I would give ol' Steve a try.

My Order:

One 140 Year Old Growth Shaft With A Schon Joint.
Ivory Ferrule - Upcharge Required - Of Course.
Kamui Clear Medium Tip - Upcharge Required - Of Course.

He and I were in business so I sent him A One Hundred And Ninety Dollar Check Through My Bank. No Worries Huh...WRONG.

30 days goes by and my new shaft finally arrives.

I grab my STL-13 and new shaft and head out. Very Excited I Must Say.

I put my new cue "Ol' Painless" together and rolled it across the table I was playing on.

Wouldn't You Know It - Yea! To my amazement there was a serious THUMP, THUMP, THUMP, across the table it goes.

What Nah...Really? So I looked closer only to see there was a portion of the cue sticking out on the side, at the joint, about one/sixteenth of one inch...

So I pulled it apart and reinstalled my shaft to the butt section...Yep...Same Thing.

This Cue - The Schon STL-13 Which I Bought From Mike At The Billiard Shop Rolled Nice With A Real Shaft On It So It Wasn't The Butt Section.

Dismayed now I examined the whole shaft for any more surprises, What else could be wrong with this beautiful shaft custom built by Steve Klapp I asked myself.

Just then I viewed the tip… It wasn't the super awesome Kamui Clear Medium Tip I Was So Generously Up Charged For, Nope...It Was An Imposter...

But That Didn't Matter Much Any Way, Cause after five test hits the tip went flying across the pool hall. Wonderful I Thought.

No Problem...There was an obvious mistake, I'll just get my money back and we will start over as this is a cue shaft built by the legend himself.

He is a top notch craftsman...blah blah blah so the review that I read went on. It really painted it on like this klapp guy knew his stuff...Right??

Surely he would stand behind his products after all he has a sterling reputation, Yep thats what he kept bragging to me about....Phooey!.

After he said in an email that he would refund my money I sent him the amateur-night shaft back at my expense. Thanks Steve.

I wait for three weeks and then I email him – His Reply…”I Need Some Time To Come Up With The Money For Your Refund” – A Couple Weeks? Jeesh.

I Wait Two More Months – I really wanted to give this guy the benefit of the doubt.

Two months and nothing, No letters, No Checks…NOTHING!!

I decide to call him and square this away – Would you believe I got through after just a couple rings…

I told him who I was and right away I just got a bunch of sob story crap. Yea like it’s my problem or something. He says he’ll send it right out.

Yep You Guessed It – NOTHING – NADA – ZIP – Zilcho.

So I try calling him again and now of course all I get is that lady telling me Mr. Klapp’s mail box is all full up…GREAT!!

So There You Have It – GEE MR. KLAPP HAVE I LEFT ANYTHING OUT?

Oh Yea the fact that it has been seven months that you have had my hundred and ninety bucks.

If the situation were reversed oh you bet your sweet tooshy I would be in collections and my credit would be tarnished not to mention the late charges from bounced checks…

Oh the humanity…Mr. Klapp YOU HAVE TAKEN MY MONEY SIR, AND NOT PRODUCED ANYTHING FOR IT THAT MAKES YOU A THIEF WHERE I COME FROM.

My Review Of Steve Klapps Custom Cues: Minus Five Stars.

Minus Five Stars For His Junk Equipment.
Minus Five Stars For His Embezzling Practices. - THIEF!
Minus Five Stars For His Customer Service After The Sale.

MINUS @#$%^ FIVE!!!

Thanks For Reading This Review Of Steve Klapps Custom Cues…I Know It Was A Long Read.

Now I’ll Probably Get Banned For Breaking Some Kind Of Rule On Here...

Thanks Again Steve.

K. Smith
Gresham, Oregon
Click to expand...


How much are the selling the shaft for?
 
you should not get banned for telling the truth Mr Klapp only responds to people who are new and owe him money just because he gets old growth shafts does not mean he knows how to put them together I've been selling and trading for over 20 years and I never post any negative remarks on AZ but after I put together my findings and dealings with mr Klapp I will let the pool community decide for themselves and by the way in my personal experience with Klapp he very rarely returns his calls I wonder why ,duh!
 
If you really haven't been paid yet, PM me your paypal address.

He may not have been the wealthiest guy the last few months but he's a straight arrow all the way. If he says he owes you the cash you'll get it ASAP. From me or him.
 
Huh...?

ideologist said:
If you really haven't been paid yet, PM me your paypal address.

He may not have been the wealthiest guy the last few months but he's a straight arrow all the way. If he says he owes you the cash you'll get it ASAP. From me or him.
Click to expand...

A straight Arrow Guy doesn't handle his Business this way.
It REALLY Bugs me when all these New, Unknown, or Self Proclaimed GODS of
cue makers screw over the people who keep them in Business. If the Maker doesn't
have any customers to sell to...He is Finished....I can't understand why I have to Read more and more of this CRAP about some Cue makers thinking they don't have to provide Customer Service. Well, Guess What....They are WRONG...Period.
Everyone of them who thinks it doesn't matter are Just Idiots...

Hope You Get Your Money Back

Paul
 
Steve klapp is not a new or unknown cue maker, he has been around for many years and has hundreds of happy clients. I have 2 of his old growth shafts and I can honestly say there are among the best I have hit with. Let's not
Go to war against the man yet. He posts on here and I am sure he will chime in.
 
Steve Klapp Cue

I just bought a Steve Klapp Schmelke sneaky with the old growth shaft. Thought it was going to be a back up cue, rapidly becoming my favorite cue. Highly recommend trying one of these cues.
 
I have 2 cues by him and the conversion that I just got is probably one of the best cues I have hit with. Any problems with them he has taken care of without any delay. He has been unbelievable to deal with and I'm sure he will resolve this with you man.

Sent from my HTC6500LVW using Tapatalk
 
Customer Service

prewarhero said:
Steve klapp is not a new or unknown cue maker, he has been around for many years and has hundreds of happy clients. I have 2 of his old growth shafts and I can honestly say there are among the best I have hit with. Let's not
Go to war against the man yet. He posts on here and I am sure he will chime in.
Click to expand...


Jordan,

It's not my Fight, I just dealt with a similar scenario with another maker and
I don't like it when any cue maker doesn't provide 100% Customer Service.
They All should, But as we know Some don't and it's SAD. I'm Glad you were happy with your shaft purchase and were treated Right...BUT It doesn't Excuse any cue maker from doing the Right thing and Fixing the Problem or Refunding the Money RIGHT AWAY....No Excuses.
Not Down the Road or whenever he Feels like it....
Or Ignoring the Problem entirely and Hoping it will just go away.

I Hope it works out

Paul
 
The biggest flaw, in all of this, is that you played with it.
You saw the joint was off, that's when you should have mailed it back.
You should have never hit with it, end of story.

I've never used or owned anything from Steve Klapp, so I can't say anything about if this is common or not.
 
Klapp cue

If he is having a rough time and needs some funds, I hope he will message me because he can build me a cue right now.

I have a Klapp and it is the best playing cue I've ever owned and I'd love to have another....
 
Its the same story with lots of cue makers old or new, there nice a h*ll when you are ordering and sending them money, but after they send it out , they don't give a sh*t anymore. I have a list of makers I won't do business with anymore. I did get one klapp, I wasn't overly pleased, I sent him a 30" dufferin to convert and told him what I wanted out of it, the joint ring was wrong, the cue was 1.5oz heavier then I wanted, old growth had a nice roll. I just sold it instead of dealing with it. A have another that said my cue was almost done two years ago, normally takes him 5-6 months for a cue, won't answer the phone, and its not BC he's busy, complains all the time he needs more repair work. Another cuemakers high priced fullsplice that wouldn't sit still on the table, sent it back, said he fixed it, nope, then blamed it on how he cored it, still not my problem after 40 years you think he would know how to core a cue right, sold it. I'll just stick to mike Webb, been a great guy to me. Stopped by jerry terbrock shop when I was working near st. Louis, saw some very nice fullsplice hanging there, asked it they had a home , said nope. Two weeks later had a new cue, another great guy. Sorry about the long post, just needed to vent.
 
Talked to Steve about this. He said he sent you a money order when you requested a refund.

He has the slip from it still and will go to the post office to confirm if it has been cashed or not. If it has not, he will send out another immediately. He apologized for the misunderstanding, he assumed you received it and all was well.
 
I sent him a Scruggs a few years back for a refinish/rewrap because I was led to believe he was good and quick. Let's just say neither happened but I did get my money back. Hope this works out for you too...
 
I just ordered a conversion from steve, I can confirm that his customer service could use some work.

After ordering over the phone I tried contacting him via email and text a couple times and even called and left a message, nothing.

That being said, the cue arrived about 3 weeks after I ordered it, just as he had predicted in our initial phone call. I couldn't be happier, exactly what I ordered and it plays lights out.
 
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