I got another fraudulent e-mail today and called Fed Ex before opening it. They have been inandated with reports of fraudulent emails carrying viruses. Most of you are well aware of such threats but we all want that fed ex package to be a cue...it is a tempting lure, at least for me. I forwarded my email to Fed Ex fraud division and they sent me some information in an automated reply. I thought I should share it with you all. Happy holidays...and may your next package be real.
Gian Calise
Don't open any attachment on a Fed Ex notice of incomplete delivery. They do not use such attachments. This will activate the virus.
Forward the suspected virsu email to abuse@fedex.com
Delete the e-mail
Here is their reply:
Here are tips on how to recognize a fraudulent e-mail:
-- The e-mail asks for your personal information or a payment. FedEx does
not request personal information or payments via unsolicited mail or e-mail
for goods being shipped or held.
-- The e-mail claims to be from FedEx regarding a package that could not be
delivered. These e-mails ask you to open an attachment to obtain the
airbill or invoice for picking up the package. FedEx tracking updates for
undeliverable packages do not include attachments. The attachment
contained in this type of e-mail activates a virus. DO NOT OPEN the
attachment. Instead, delete the e-mail immediately.
Fraudulent e-mails are the unauthorized actions of third parties not
associated with FedEx. You can help us make your online experience with
FedEx safe and efficient by reporting suspicious e-mails.
The following types of e-mails will be routed to our fraudulent e-mail unit:
-- Unsolicited e-mails that claim to come from FedEx.
-- E-mails that include attachments.
-- E-mails requesting your personal information.
-- E-mails that request a payment.
-- E-mails that misuse the FedEx logo.
Please note that questions about rates, package tracking and other FedEx
service related questions submitted to abuse@fedex.com will not be reviewed
or receive a response. Please direct service related questions to
customerservice@fedex.com or FedEx Customer Service by calling
1.800.GoFedEx 1.800.463.3339.
Gian Calise
Don't open any attachment on a Fed Ex notice of incomplete delivery. They do not use such attachments. This will activate the virus.
Forward the suspected virsu email to abuse@fedex.com
Delete the e-mail
Here is their reply:
Here are tips on how to recognize a fraudulent e-mail:
-- The e-mail asks for your personal information or a payment. FedEx does
not request personal information or payments via unsolicited mail or e-mail
for goods being shipped or held.
-- The e-mail claims to be from FedEx regarding a package that could not be
delivered. These e-mails ask you to open an attachment to obtain the
airbill or invoice for picking up the package. FedEx tracking updates for
undeliverable packages do not include attachments. The attachment
contained in this type of e-mail activates a virus. DO NOT OPEN the
attachment. Instead, delete the e-mail immediately.
Fraudulent e-mails are the unauthorized actions of third parties not
associated with FedEx. You can help us make your online experience with
FedEx safe and efficient by reporting suspicious e-mails.
The following types of e-mails will be routed to our fraudulent e-mail unit:
-- Unsolicited e-mails that claim to come from FedEx.
-- E-mails that include attachments.
-- E-mails requesting your personal information.
-- E-mails that request a payment.
-- E-mails that misuse the FedEx logo.
Please note that questions about rates, package tracking and other FedEx
service related questions submitted to abuse@fedex.com will not be reviewed
or receive a response. Please direct service related questions to
customerservice@fedex.com or FedEx Customer Service by calling
1.800.GoFedEx 1.800.463.3339.
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