Edwin,
I usually do not like to get myself involved in other people's business. Nevertheless, since it seems like there may have been a language barrier, please forgive me for getting myself involved. I just want to state the story I have heard. I am hoping perhaps my following explaination could serve to help the related parties.
It seems like there has been a person using an email address
info@lindscues.com acting as an agent of Linds cues taking orders from Taiwanese buyers.
There were means of communications available in the beginning when the orders were solicited and taken. Usually, the buyers would pay via bank transfer by depositing payment into a Taiwanese bank account.
Some of the buyers have been waiting for their cues for a couple years after they made their downpayment.
Recently, this agent informed some buyers that Linds had just moved and therefore had been having trouble responding to his emails. He told them Linds needed some time to re organize his new shop before he could keep on filling up his back orders. Some buyers were asked to pay more with the promise that their cues would be ready within weeks.
Shorty after that, the email account used by this agent was no longer working, he simply disappeared.
The details of all the orders have been confirmed before downpayment were received from the buyers.
As far as I understand, these Taiwanese buyers are very frustrated because they do not know when they will receive their cues and some feel that they have been scammed. Some of them are considering legal actions.
They are also confused at why Linds would ask them to re confirm their orders again since the orders were placed and already confirmed a long time ago with this dealer in Taiwan.
Although the initial poster could write some English, it is obvious that his English is not fluent enough to explain the situation. He, along with most Taiwanese buyers, would understandably feel more comfortable ordering a cue with all these custom options from someone who can speak their language.
This dealer lives in another part of the country so some orders were taken over the Internet or the phone.
In my opinion, I believe they are trying to locate this Taiwanese dealer. I am under the impression that they are posting this problem here hoping Linds can offer them information on how to locate this dealer who has disappeared with their money. I am sure they would really appreciate it if Linds could help them with either delivering their cues or refunding their money.
Like I said, I am not related to Linds or any of the buyers involved in this unfortunate incident. I just want to state what I was told in regard to this situation so hopefully it can be resolved.
I hope this helps.
Once again, please forgive me for getting myself involved in your business.
Thank you.
Richard
