ManningCues.com -- Great Customer Service

[HawksNest18]

Hey Everyone,

I just ordered a new cue and accessories from ManningCues.com (https://manningcues.com/store/home.php) and wanted to share my experience with this great online retailer.

I shopped around for a Mezz EC7 series pool cue when I stumbled across ManningCues.com. I noticed that their prices for Mezz cues were very competitive, and in many cases were less than other billiard websites (e.g., Seybert's, J&J America, Ebay, MezzUSA, etc.). However, I never heard of this website so I was a bit leery to make an online order. I had some specific questions about the Mezz cue I was interested in, so I decided to give ManningCues.com a call and see if they could answer my questions.

I called their toll-free number, and I was surprised that the owner, Heath, answered the call personally. He was very helpful and patient in answering my questions. Some of my questions were detailed as far as the cue's (and accessories) specifications, so he recommended that I email him my questions and he said he would contact the Mezz dealer with my questions. I know it takes time for a dealer to respond to questions, so I didn't expect to hear from Heath for a few days. To my surprise, however, Heath called me back (yes, he called!) about an hour later to let me know that he already received a response from Mezz and he included the info in his response to my email. Heath wanted to make sure that his email was clear, so he explained each of his answers with me on the phone.

After speaking with Heath and getting my questions answered, I was very comfortable in making an order with his company. Long story short, I ordered the Mezz Cue (and a couple of Mezz accessories) from ManningCues.com this past Monday afternoon, and a few short days later I received the cue and accessories this morning in perfect condition! Oops ... I almost forgot, the day after I submitted my order, I received another call from Heath just to let me know that my order was shipped and he let me know that he emailed me the tracking info.

Thank you to Heath and ManningCues.com. I wouldn't hesitate to order from this company again. It's great to be able to do business with a company that understands that customer service still matters in this digital age.

 

[Heath Manning]

Hey Everyone,

I just ordered a new cue and accessories from ManningCues.com (https://manningcues.com/store/home.php) and wanted to share my experience with this great online retailer.

I shopped around for a Mezz EC7 series pool cue when I stumbled across ManningCues.com. I noticed that their prices for Mezz cues were very competitive, and in many cases were less than other billiard websites (e.g., Seybert's, J&J America, Ebay, MezzUSA, etc.). However, I never heard of this website so I was a bit leery to make an online order. I had some specific questions about the Mezz cue I was interested in, so I decided to give ManningCues.com a call and see if they could answer my questions.

I called their toll-free number, and I was surprised that the owner, Heath, answered the call personally. He was very helpful and patient in answering my questions. Some of my questions were detailed as far as the cue's (and accessories) specifications, so he recommended that I email him my questions and he said he would contact the Mezz dealer with my questions. I know it takes time for a dealer to respond to questions, so I didn't expect to hear from Heath for a few days. To my surprise, however, Heath called me back (yes, he called!) about an hour later to let me know that he already received a response from Mezz and he included the info in his response to my email. Heath wanted to make sure that his email was clear, so he explained each of his answers with me on the phone.

After speaking with Heath and getting my questions answered, I was very comfortable in making an order with his company. Long story short, I ordered the Mezz Cue (and a couple of Mezz accessories) from ManningCues.com this past Monday afternoon, and a few short days later I received the cue and accessories this morning in perfect condition! Oops ... I almost forgot, the day after I submitted my order, I received another call from Heath just to let me know that my order was shipped and he let me know that he emailed me the tracking info.

Thank you to Heath and ManningCues.com. I wouldn't hesitate to order from this company again. It's great to be able to do business with a company that understands that customer service still matters in this digital age.

Good Morning,

It's not often that I wake up to see a client who has taken the time to give a positive review.
It's a great feeling, a personal touch as a result of my efforts and ethics.
Manning Cues is not just a website looking for a quick sale with no interaction with my clients.
I strongly believe in the genuine personal interaction that allows each client to get the honest answers their looking for.
I want my clients to know all their options available before they commit to a purchase.
This allows me to ensure my clients won't ever think "I wish I new that was available when I bought this"...
A few minutes on the phone can make all the difference.
My pricing on every item is always the lowest authorized by manufacturers so if you find it cheaper let me know and I'll match it.
I don't take any client for granted and I want to earn your business.
I also give back to my clients with free training videos, free kicking books, free shipping and quality support directly to me.

If you're reading this feel free to call me to discuss the game, equipment or any aspect of billiards.
Genji I sincerely thank you for this review, you've made my day!

 

[j_zippel]

Best in the business


Sent from my iPhone using Tapatalk

 

[The Renfro]

Looks like Heath will be one of our Distributors in Canada so the shipping won't kill you guys in the great white north... Working out the details shortly.....