McDermott Warranties

[arthurbacon]

I just want to put in a good word for McDermott Cue warranties. In the past year I have had to return two cues and both times I was VERY happy with McDermott's response. The first was regarding a ten-year-old Sneaky Pete which I had sanded and re-stained and then sanded and painted and then sanded and re-stained so that it looked like a house cue from a pool room that had recently been attacked by ISIL. But they fixed the slight wobble. The reason I "antiqued" the stick was for road play, especially in Mexico and Central America where, in some places the annual income is less than the cost of a McDermott Sneaky Pete ($300). The stick plays wonderfully despite its funky look. I had more than one altercation when some dude wanted to play with my cue and insisted that it could not possibly be my cue because it looked like such a crummy house cue. Now that is a true sneaky Pete!

The other issue was with a Stinger jump/break cue which developed a slight wobble. My table is in my work shed which is pretty water resistant but a little water leaks on to the floor (NOT on my table) when our Seattle rains last more than a week. I always leave my cues lying flat on the table but perhaps the general dampness eventually took its toll on this otherwise beautiful piece of equipment. I must admit that I was relying on McDermott's generous warranty promise. So to wrap up my story I sent the Stinger back and what do they do? They send me a brand new Stinger! Something to think about the next time you buy a cue.

:thumbup:

 

[Daryle]

Good customer service like this should be recognised on this board, so members know which company stands by their products. Well done McDermott, you have had my business before and I have never had an issue with one of your cues.

Sent from my SM-G900I using Tapatalk

 

[BigAlTheTiger]

I just want to put in a good word for McDermott Cue warranties. In the past year I have had to return two cues and both times I was VERY happy with McDermott's response. The first was regarding a ten-year-old Sneaky Pete which I had sanded and re-stained and then sanded and painted and then sanded and re-stained so that it looked like a house cue from a pool room that had recently been attacked by ISIL. But they fixed the slight wobble. The reason I "antiqued" the stick was for road play, especially in Mexico and Central America where, in some places the annual income is less than the cost of a McDermott Sneaky Pete ($300). The stick plays wonderfully despite its funky look. I had more than one altercation when some dude wanted to play with my cue and insisted that it could not possibly be my cue because it looked like such a crummy house cue. Now that is a true sneaky Pete!

The other issue was with a Stinger jump/break cue which developed a slight wobble. My table is in my work shed which is pretty water resistant but a little water leaks on to the floor (NOT on my table) when our Seattle rains last more than a week. I always leave my cues lying flat on the table but perhaps the general dampness eventually took its toll on this otherwise beautiful piece of equipment. I must admit that I was relying on McDermott's generous warranty promise. So to wrap up my story I sent the Stinger back and what do they do? They send me a brand new Stinger! Something to think about the next time you buy a cue.

:thumbup:

Did you buy yours new or used?

 

[mchnhed]

ten-year-old Sneaky Pete which I had sanded and re-stained and then sanded and painted and then sanded and re-stained so that it looked like a house cue from a pool room that had recently been attacked by ISIL.

The reason I "antiqued" the stick was for road play, especially in Mexico and Central America where, in some places the annual income is less than the cost of a McDermott Sneaky Pete ($300). The stick plays wonderfully despite its funky look. I had more than one altercation when some dude wanted to play with my cue and insisted that it could not possibly be my cue because it looked like such a crummy house cue. Now that is a true sneaky Pete! :thumbup:

How much would you charge to make another?

McDermott should do this as an option. They could use any "Blemish" rejects.

Fender has been doing the same thing to a brand new guitar.
"Road Worn" version

 

[john coloccia]

FWIW, you can't lay a cue "flat" on a table unless it has a dead straight taper from tip to butt. More often, the butt is pretty straight but the shaft is not, and if you look closely you'll find there's actually a gap between the middle of the shaft and the table.

Anyhow, just an FYI. I don't have any clue if that matters or not, but if laying it flat is your goal, you're probably not getting what you want from it.