In 2010 I bought a Pechauer Pro Series Pro H model which is their "Sneaky Pete". I played with it often,
not all the time because I own other cues too. It has been a great player.
About 5 or so years ago my shaft go a little "taper roll", maybe 1/8th", maybe a hair more. I called, they said
send the entire cue. Couple weeks later they sent cue back with a new shaft. All great, played exactly like old shaft.
Fast forward to the end of February, this year. I called and spoke to "Scott", telling him this shaft had warped. I also
reminded him that it was a 2010 cue and the shaft had already been replaced once. I wasn't really expecting much but
he told me to send the entire cue in. (I'll try to copy and paste his response after he received the cue to the bottom here).
The gist of it is that Scott replied that the butt was also warped, which I had no clue. Bottom line is he gave me a credit for $370.00,
knowing I only paid $290.00 through a dealer here in Birmingham in 2010.
I chose to get the Black Ice Break Cue at $430.00. I sent a payment of $449.97 via PP and was almost instantly refunded $370.00.
Total cost for me was $79.97 and shipping for the cue initially sent to them. From the 1st phone call till I received the new cue was 3 weeks.
This is what a good company does that stands behind their product, and Scott was just fantastic. I'm now considering buying another cue just because.
All communications were almost immediate, and total of 3 weeks I had a new cue.
I'm a little OCD with most of my belongings and they could tell when they examined the cue that it was well taken care of and not abused.
I had a similar experience with McDermott 12 years ago, but that's another story.
I hope posting the $ amounts and the email from Scott is not against the rules here, if so, I'm sure they'll be removed. Here is Scott's 1st email ~
Dear Johnny,
We finally received the cue. The label was torn off somehow which slowed the package down a bit.
Actually the butt is warped as well. The finish has some waves in it which generally happens when the cue is exposed to some heat which may be just an Alabama thing. We will replace the cue but if possible we would like to do something that is not a one piece butt. So it would need to have a wrap section. It can still be a no wrap, the butt would just be a 3 piece butt which has less chance of warping. The Pro-H, P02-K, P03-K, and P07-K are actually the only one piece butts in our cue lines. The JP Series cues would have the same joint style as your P02 so maybe the JP08-R would be a good fit? Otherwise if you just want to stick with a P02-K we can do that too. The Rogue upgrade would probably be a good idea for you. The retail value on your cue is $370 so you can take that against any cue. Then the Rogue upgrade is $375. Take a look and let me know what you would like to do.
Sincerely,
Scott Douglas
J. Pechauer Custom Cues
4140 Velp Avenue
Green Bay, WI 54313
1-800-934-7735
not all the time because I own other cues too. It has been a great player.
About 5 or so years ago my shaft go a little "taper roll", maybe 1/8th", maybe a hair more. I called, they said
send the entire cue. Couple weeks later they sent cue back with a new shaft. All great, played exactly like old shaft.
Fast forward to the end of February, this year. I called and spoke to "Scott", telling him this shaft had warped. I also
reminded him that it was a 2010 cue and the shaft had already been replaced once. I wasn't really expecting much but
he told me to send the entire cue in. (I'll try to copy and paste his response after he received the cue to the bottom here).
The gist of it is that Scott replied that the butt was also warped, which I had no clue. Bottom line is he gave me a credit for $370.00,
knowing I only paid $290.00 through a dealer here in Birmingham in 2010.
I chose to get the Black Ice Break Cue at $430.00. I sent a payment of $449.97 via PP and was almost instantly refunded $370.00.
Total cost for me was $79.97 and shipping for the cue initially sent to them. From the 1st phone call till I received the new cue was 3 weeks.
This is what a good company does that stands behind their product, and Scott was just fantastic. I'm now considering buying another cue just because.
All communications were almost immediate, and total of 3 weeks I had a new cue.
I'm a little OCD with most of my belongings and they could tell when they examined the cue that it was well taken care of and not abused.
I had a similar experience with McDermott 12 years ago, but that's another story.
I hope posting the $ amounts and the email from Scott is not against the rules here, if so, I'm sure they'll be removed. Here is Scott's 1st email ~
Dear Johnny,
We finally received the cue. The label was torn off somehow which slowed the package down a bit.
Actually the butt is warped as well. The finish has some waves in it which generally happens when the cue is exposed to some heat which may be just an Alabama thing. We will replace the cue but if possible we would like to do something that is not a one piece butt. So it would need to have a wrap section. It can still be a no wrap, the butt would just be a 3 piece butt which has less chance of warping. The Pro-H, P02-K, P03-K, and P07-K are actually the only one piece butts in our cue lines. The JP Series cues would have the same joint style as your P02 so maybe the JP08-R would be a good fit? Otherwise if you just want to stick with a P02-K we can do that too. The Rogue upgrade would probably be a good idea for you. The retail value on your cue is $370 so you can take that against any cue. Then the Rogue upgrade is $375. Take a look and let me know what you would like to do.
Sincerely,
Scott Douglas
J. Pechauer Custom Cues
4140 Velp Avenue
Green Bay, WI 54313
1-800-934-7735