The JB Cases accounts exists to service customers of JB Cases through the AZ Billiards medium. We attempt to maintain a presence on all platforms where our customers are.
Any of our team may be monitoring the account so as to be able to provide service to our customer as soon as possible.
This is not an account where John discusses pool or his personal opinions. Some posts might be made to service our customers at the direction of John but that is only because he is the person who can answer that query at that time.
My name is Michael Caplin. I am John's brother. Not that this is important. I live in Ontario and am willing to have a conversation with anyone who cares to establish a relationship. I do not work for JB Cases as a full time staff member so I might not be available when you need me but I will contact you as soon as possible.
We may be adding more staff to this account in the future. Every answer you are given will be identified by the actual representative that is helping you.
For those who wish to antagonize John please try to refrain from attacking this account to do so. Any such breach will simply be reported to the moderators as prescribed under the rules.
We are merely here to serve our customers and do not intend to fight with anyone for any reason. I understand that John has made several enemies over the years. Please take your concerns to him and don't apply them to the company as a whole. We have 18 people to provide for who don't have anything to do with your grievances.
Thank you.
Mike Caplin
Update: Lisa Thomas has joined us a customer service representative.
Any of our team may be monitoring the account so as to be able to provide service to our customer as soon as possible.
This is not an account where John discusses pool or his personal opinions. Some posts might be made to service our customers at the direction of John but that is only because he is the person who can answer that query at that time.
My name is Michael Caplin. I am John's brother. Not that this is important. I live in Ontario and am willing to have a conversation with anyone who cares to establish a relationship. I do not work for JB Cases as a full time staff member so I might not be available when you need me but I will contact you as soon as possible.
We may be adding more staff to this account in the future. Every answer you are given will be identified by the actual representative that is helping you.
For those who wish to antagonize John please try to refrain from attacking this account to do so. Any such breach will simply be reported to the moderators as prescribed under the rules.
We are merely here to serve our customers and do not intend to fight with anyone for any reason. I understand that John has made several enemies over the years. Please take your concerns to him and don't apply them to the company as a whole. We have 18 people to provide for who don't have anything to do with your grievances.
Thank you.
Mike Caplin
Update: Lisa Thomas has joined us a customer service representative.