JB Cases
- Thread starter Jon Manning
- Start date
Ched, others can correct me if I'm wrong. I believe the ultimate has an extra small pocket and the handle on the top of the case. They may also come with backpack straps not sure about that.
That's not what I mean. You misunderstood....lol
I was saying that sometimes you can see the name of the actual maker in these cases.
Not speaking of the JB logo but the actual person who made the case, or had some part in making it,
I have seen cases that carry their names in the lid, or on the bottom etc.
I worked at GM years ago....at no time did they ever put my name on a car.....
....what's Olds and Buick got that I don't have....:angry:
I see. At times I do ask the artist to sign their name to the art. When I do I usually have them put it somewhere that isn't prominent.
For our cases there is no actual maker so to speak. JB Cases are made in a workshop by a team I have trained. The decoration, specifically the hand tooling, is sometimes done by an outside person. I always ask them to sign their work but they rarely do. Sometimes they art is done by one artist and the tooling by another.
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What did you ask us for that we wouldn't do? About the only things we won't do are what is not technically possible or that which is possible but costs more than the customer is willing to pay for the development.
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Can I get some more information on how we failed to serve you?
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Exactly. Some people just don't understand how they global economy works.....But that $$$ comes straight back here and John dumps it into other players pockets
Jason
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Sure, although the situation has been handled to my satisfaction by your employees.
I ordered a custom rugged case and was quoted a timeline. I'm not too picky about that sort of thing, but when I'm given a quote on how long something will take, I usually believe it. The Expo took place during that time so I expected a bit of a delay.
I spoke with the employee again (can't remember his name) and he gave me a new timeline a couple of weeks later than the initial one. Now I started to worry because I was going to be moving soon after the new timeline I was given. I called the guy and told him that I'd be moving around that time and asked him to confirm my shipping address before sending the case, which he agreed to.
As the new estimated delivery date was approaching, I exchanged emails with your wife so she could send me pics of the progress, and I again reminded them about confirming the address before shipping. The case missed the new deadline again (not a huge deal, but frustrating) and I moved from Houston to Wyoming. Two weeks later, without any contact, guess where the case showed up? Houston! The person living at that address agreed to ship it to me in Wyoming if I covered the cost, which was $35.
After I got the case I emailed your support team expressing my frustration. I received a call that week and was offered reimbursement for shipping the case to Wyoming. The post of mine that you quoted was made after I emailed your support team, but before receiving a call back. Although it was a very frustrating experience, it's been resolved. I am also happy with my new case.
Cool, glad we got it situated. I wish we had been able to send the other person a label. The shipping would have been around $20 but it's all good.
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All JB Cases have LEATHER reinforced stress points.
Basic Rugged - Nylon with two pockets, 16" and 7" and 1.25" tall, no top handle.
Ultimate Rugged - Nylon with three pockets, 16" and 7" and 3" and 1.25" tall for the lower two pockets and 1" tall for the top pocket and top handle.
Dynamite Rugged - Nylon with two pockets 18" and 8" which are taller at 2" with top handle.
Hybrid - any Rugged Model with any of the main parts in leather other than the body. Pocket faces, sides, handles, top and bottom ring for example.
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Just wanted to drop my own experience here.
I ordered a 2x4 all black butterfly with backpack straps. My goal for the case was for it to be light as possible for walking around the expo and other events.
I ordered the case at the Expo with John. He sketched out what I wanted exactly and I was quoted a time frame and I paid in full in cash right there.
Towards the end of the time frame I reached out to JB cases a few times just to check on things. I always received a reply within a days time and the case was delivered within the timeframe I was given.
The case is perfect. Exactly what I wanted.
I ordered a 2x4 all black butterfly with backpack straps. My goal for the case was for it to be light as possible for walking around the expo and other events.
I ordered the case at the Expo with John. He sketched out what I wanted exactly and I was quoted a time frame and I paid in full in cash right there.
Towards the end of the time frame I reached out to JB cases a few times just to check on things. I always received a reply within a days time and the case was delivered within the timeframe I was given.
The case is perfect. Exactly what I wanted.
