The more i read, the more I sympathize with Mike Zuglan! Pool players are the absolute worst. If you can't keep a commitment, then that is your problem why do you insist on making it everyone elses? All ready we have seen examples of pro layers wanting special treatment in this thread. Every God damned tournament there are more people wanting special treatment and considerations than in a special needs childrens summer camp, the difference being the pool players having no other reasons than their egos and selfishness. "I'm to flaky to make any commitments/too important to follow regular procedure, why can't you redraw the entire tournament, bump someone less important off the list or expand the bracket?"
Then it's the bum who believes he's got a masters degree in accounting, there is always one in every tournament, crying: "They stole my 5 dollars". This whining goes on even if the tournament clearly is a break even proposition at best.
I've never met Mike Zuglan, but I think I'd like him. He stands by his own rules and principles, even if the nagging and pressuring must be enormous. I have no problem with his no refund policy, because it is expressly stated and applies to everyone. This man knows a thing or two about pool players, I'll tell you that.