When building a cue for a customer he has no chance of looking at nor playing with the cue as it hasn't been built as of yet. Custom cues are expensive and I feel it is not right to expect some one to invest that amount of money in something that they are not happy with. For this reason I tell everyone whom orders one of my cues to test drive it for a week or two to be sure they are happy with the hit and aesthetics of the cue. If they aren't completely happy just return the cue for a complete refund or for me to correct the imperfection. Now this is for the original purchaser. Any second, third or fourth owner has had a chance to inspect the cue both aesthetically and as far as hit. If they aren't happy with it then the simple thing to do is - to not purchase it as I won't warranty it.
Schmelke blanks, I feel, are a great buy for a cue maker enabling him to assemble full/splice cues at a very reasonable price, however, when using these blanks the builder knows, or at least certainly should know that chances are more effort must be asserted correcting small flaws if he want's to build a good quality product. New centers must be established, points often need evening and there is almost always places where there is glue lacking from squeeze out causing the finish to be sucked in. Sometimes these voids along the splice take a little time to correct but the builder usually want's to correct them. It makes no difference what price you sell the cue for, it still has your name on it and tells buyers just what amount of effort you put into your cues.
Dick