Yes. You and I agree, as does Trent, that Glen treated a customer (and seemingly nice guy) flat out badly. And we all agree that Trent is making things much worse, not better. And we all agree that Glen needs help, because, obviously, he is not proving himself able to deal with this as he should.
And, I appreciate that you acknowledged my point. I’m writing now to express that appreciation, but to also ask that you reconsider your use of name-calling and re-think your belief that Trent has some moral or other obligation to share his private conversation with Glen. I don’t think he does. And I further think that if one (here, Trent) is going to be effective in getting a friend who has made a mistake (or mistakes) to face them and do right by those who have been harmed, the last thing that one should do is to publicize what was privately shared by the friend.
Good for Trent for caring and taking his time to try to be a positive and trusted force in getting someone’s life straightened out. Let’s hope that Glen is capable of listening to good advice.