Paul_#_
Member
' How many companies sell shafts that have a ferrule, a pad, and a tip? Is that a Predator thing?
'
Sick and tired of Predator “nightmare customer service” 😠
- Thread starter Santin23
- Start date
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Could you post your original receipt and prove you are not just on here knocking Predator and trying to force them to fix a damaged cue you bought at the pawn shop? If you do have the receipt from Predator your credibility will sky rocket.
I have read many of your posts on AZ and its very clear that you are an argumentative prick to everyone 100% of the time.
And by the way, Predator has an industry accepted warranty and the Customer Service Representatives do not have the discretion to vary from what is called out in that warranty.
If you are looking for repair/replace under warranty you need to produce "your" original receipt from an authorized dealer. The receipt is mandatory for all warranty claims. Once you get that far, then you will email photos ands describe the damage. Then Predator will determine if the damage is covered. If it is covered they will issue you an RMA# and email you a shipping label. If not, they will notify you about their ruling.
Sounds like you just mailed your cue it and tried to bogart your way into getting it fixed.
If you are looking for repair/replace under warranty you need to produce "your" original receipt from an authorized dealer. The receipt is mandatory for all warranty claims. Once you get that far, then you will email photos ands describe the damage. Then Predator will determine if the damage is covered. If it is covered they will issue you an RMA# and email you a shipping label. If not, they will notify you about their ruling.
Sounds like you just mailed your cue it and tried to bogart your way into getting it fixed.
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But he isn’t wrong about Kim
Plenty of locals know that side of her well
Let me ask you a question, do you believe the OP bought this cue new from an authorized dealer? That's what this thread is about. Why pile up on Kim? She's a pro pool player trying to make a living. She doesn't write the corporate / legal warranty policy, she's just the messenger doing her job and that email is an automated response.
Step #1 is; produce your original receipt.
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So they said the revo needs that thin pad between the tip and the shaft. There is no ferrule but like I said they replaced the shaft anyway and just told me to make sure I have reputable dealer do it next time. In all fairness the predator revo was a new thing at the time and no one knew much about them.
They didn’t ask me for a receipt at all with my revo. I didn’t even complain to them . They read az and saw the pics of what happened to my revo and asked me to send it to them so they could take a look And even though they said it was my fault for removing the pad they replaced it anyway
For more novice players
okThe latest stuff that I needed warranty was my washer, which I had extended warranty with a local shop, they had me logged in with name and address, as long as it matches up and within warranty, it was taken care of.
Next thing was my gaming monitor, and I had to drive 30 mins to my bestbuy place where I bought it, tried to figure out when I got my monitor and asked for the reprinting of the receipt. It took the bestbuy clerk about 20 minutes to have found it. So, it depends on the place and the company, but I agree that having a receipt is almost always a factor to get your RMA or not
I hear you. You mentioned it was early in the release of Revo and they were trying to get out in front of any issues. Based on the posts in this thread, it sounds like the OP shipped the cue in and tried to force them to repair it without providing proof of purchase. Totally different story.
I cannot imagine he bought the cue as we see it now. If so he has zero claim and would likely know that or I would hope so.
The fact that it’s cracked through the veneers is very troubling. Looks like more than just wood checking.
Either way that is a major headache. I’d be hammering Predators showing that cue everywhere on social media. On their FB page would be a good start!
The fact that it’s cracked through the veneers is very troubling. Looks like more than just wood checking.
Either way that is a major headache. I’d be hammering Predators showing that cue everywhere on social media. On their FB page would be a good start!
Correct, and how in the hell is that the fault of the Customer Service Rep? Funny when the biggest billergient member on this forum calls someone else billergient. Laughable.
I actually got that feeling when it occurred. It was with in the first year of production I believe and any failures they wanted to see why.
dendweller
Well-known member
that's not quite true, if you agree with him everything goes smoothly.
Thanks i'll take that as a compliment. KN constantly feeds people complete bullshit when it comes to cues. I don't care if you like what i say but i don't make shit up and put it out as fact. She does.
the pic to me shows a couple tiny scratches near the split and next to it it looks like there is some kind of dent or something.
and wood doesnt split like that on its own.
i bet it got caught in something or someone did it while the op wasnt around. and he thinks it just happened naturally.
and wood doesnt split like that on its own.
i bet it got caught in something or someone did it while the op wasnt around. and he thinks it just happened naturally.
She doesn't know much about how her own co's products work. Or any cue for that matter. Me, and others, have tried to explain that she's off-base with her info but she won't have any of it. She gets real pissy when you point out FACTS. She could easily learn a few things from the engineers but shes either too lazy or too arrogant to find out. Call it what you want.
Feel free to put me on Ignore pal. As long as KN/Pred keep dishing out bad info how am i at fault for calling them on it??
DeeDeeCues
Well-known member
That is precisely how ebony splits on its own.
