Jim Lee-He even pm'd me first and we went from there. Has been VERY helpful in helping me design my dream cue. He has seemed happier than me that we're building this cue. I drew up what I wanted and he told me what he could and couldnt do, and even gave me ideas on what would work and what couldnt. Gave me a great price and never jacked them up on me. We even talked on the phone for about 3 hours one night about everything but pool.
Trudy Fuller-She is unreal when you email Judd Cues about cues or help building one. She helped me a ton even though I never could afford a cue from them.
I'd recommend both anytime.
I have had the opposite experience with Jim Lee. I posted a listing for a specific cue build, looking for a reasonably priced builder to make it by a certain date. Jim replied, and all sounded good. He assured me it would be completed in 5months, in time to give to my dad for his Christmas/retirement gift. Well, the 5months passed and he still hasn't started it. After 7 months, same thing. I asked him for my deposit back as my dad had gone into I'll health and wasn't likely to be leaving the hospital. I, too had to give up the game due to my heart problems, and had no use for the cue. He said he never said it would be completed by then(I had emails showing he did), and then said he would not refund me, and also the he has a new pricing structure, and I'd have to pay an extra $300(the cue was originally quoted at $600), or forfeit the deposit. Ended up getting the cue almost a year later. It was nice, but I had no use for it and sold it to a friend for a loss. Yeah, real nice guy.
As for good guys, I'd add Jim Crouch to the list. When I took up the game again last year, I went to him for a cue. He was great to talk to, making sure to answer all my questions and just an overall nice person. It had been 15years since I was in a pool hall, and he took the time to fill me in on all the new trends and changes in gear and the game. The cue I got was both beautiful and perfectly done. Ive gotten a few more cues since then, but the Crouch is my daily player.
Not cues, but Al Kinghorn of King cases is also a very nice guy to deal with and very professional, with great communication and accurate estimates on his completion dates. I plan to buy my third case of his soon.