I figured Mark had nothing to do with the worst ever ball box.The ball box and rack holder I emailed BW about with pictures. It needs a trim piece to keep the scratches away, and the two blocks of wood inside the box hit the balls keeping them stuck. BW informed me they were aware of both issues and had a fix in the works.
I was just in ATL and Mark Gregory was at the pool hall putting together qty 2 GC7's and training 2 mechanics on it. I hung around with them for a few hours. He took a saw to the two pieces of wood in the ballbox to fix the balls getting stuck.
I won't say what he said due to privacy, but I will say he had nothing to do with the ballbox design or the vinyl rail material choice.
Pool tables have been around hundreds of years and they still screw up the design