When I sent my Dishaw in THEY called ME to double check just what I wanted. There was a big chunk of finish out of the DanBuilt logo and they could not save it. I said no problem.
With Straight Pool you have to show them the whole game or they think it's just about shooting any ball any time. They will tell you 8 ball is much harder because you can't just shoot any ball. Make them understand the game is 14.1 CONTINUOUS.