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POV was supposed to be on the air at 9 EST tonight...I'm not getting anything...am I doing something wrong?

We bought the "Spider" from the Billiard Club Network online for Christmas. We paid through PayPal, and the transaction for payment to BCN was completed the next day. So far, we haven't gotten the "Spider", and all I can get through the telephone is an answering machine. I have left numerous...