My son got a cue from Blackpearl, the butctap cracked and he sent it over for repair. It has been at least a month with them asking for different information from him, and not actually being delivered. He just got a note from there stating the package is undeliverable and it will be "disposed of according to local guidelines". It's an over $1,000 cue that they are disposing off, instead of shipping it back. They have the address and phone number of where it's going, it seems they are just not delivering it. Anyone know any tricks or where to go so they are not just throwing away $1,000 my son paid for? It's insured but it's not technically lost, they are just throwing it away or destroying it or whatever they are doing because they won't let it be delivered. Insane.