Best Case Ever....NOT

What part of "I don't work for Instroke" did you not understand.

You probably lost me on the 10,000 posts defending and promoting instroke over all the other cues. Gee, i dunno...the founder and the creator defending his work.

"If you have internet access to complain here then you also have the ability to email HeadSpot billiards and Instroke to resolve your issue. What part of "Instroke is made in Taiwan and so you should be able to send it there" did you NOT understand? "

Let me make this very clear. I am an honest customer, and i have EVERY right to air my complaints about it. Just because a lot of pple choose to go through the standard guarantee process - which i might have if the case had a broken latch AFTER at least a few months - does not mean i am in anyway obligated to willingly and happily take my case for warranty repair.

I do not know what kind of mentality you have, but irregardlesse of a warranty and a company's initiative to uphold it (which i no doubt believe instroke would do) I would still be peeved if i had to rely on warranty service when a product I expect to work, is immediately not working when i purchased it.

The latch breaking in two days is bullshit. After spending X amount of dollars on it you better believe i will be pissed if the case is broken. You cite due dilligence, yes, due dilligence is definitely an issue, but just for your reference due dilligence would also meaning researching online as i have done so, and i have done so while taking your advice along with others when making my purchasing decision.



As for the Taiwan bit, i am not sure if you know but sending a product to Taiwan versus the US has very minimal price advantages, if any. Geography is meaningless relatively speaking. Sending it out of the country is a pain in the ass. Look, you might not like it that i decided to piss off on a forum because a case went bad, but i doubt very much you would have hesitated to talk shit about another case if it went bad on you, so don't make it seem like i am the bad guy. It seems after i made clear that i purchased my case legitimately from an authorized resource you seem to have changed angles in your comments made against me.



Try to take it from my view, i just plunked down more than double over most cases just to SPECIFICALLY get the instroke case because of its KNOWN quality...and then it breaks on me in two days. How the hell would you feel if you went to buy a benz beause of all its features and quality control and have it break the second day you got it. Wouldnt you want to let pple know how pissed you were. I feel genuinely sorry that you have had to see a lot of pple get pissed off about broken latches wit htheir instroke cases, but you should just acknowledge that this was a consistent weak point of the instroke case and either A) not comment on them as - because you say so yourself - you do not work for instroke anymore B) accept it, because its a fact that instroke have problems with their latches. I did not wish to keep on yapping abotu the latches, in fact if you see the time of this post it has been about 2 days since that post, but after reading your posts to me, i felt I needed to defend my position as you basically said i was acting inappropriately for a product malfunction due to no fault of mine.
 
Calling all cars....Calling all cars.....Car 54 Where are you.....Earth to Jimbo, Earth to Jimbo, come in please. Assistance needed down in the parking lot...Jimbo are you there?
 
onepocketchump said:
By the way, I made me the judge of all cue cases. Why, because my $1400 cue fell out of one and broke and that is why I started tearing them apart to see how they are built. If I know something about a subject and my knowledge is relevant to the discussion then I will share it. I have been quite frank and open about the shortcomings of the Instroke cases and outlined what Instroke does to fix them.


I do not want to do this. Instroke is not my company but all of you reading this need to know that the current Instroke cases are the best ever made and aesthics aside, are arguably the most durable and protective of all tube cases out there.

I cannot speak for what the cases will be like in a year from now but right now they are great and those of you who are considering them should NOT be scared of a few problems with old stock. AND as always, INSTROKE will stand behind what they sell and WILL make it right if something goes wrong.

John
Click to expand...

I bought my first instroke because it seemed to be the best solid case for the money. I had heard that you have to be careful with the latch, like not drop it on the latch, but honestly, my case fell over once right on the latch and nothing happened. And yeah, I am careful about all of my cases and how I store them, but it was just one of those things. Due to needing more cue space, we bought another one, and again no problems.

The latch ww, was referring to that broke was incorrect. That was originally my instroke that he now uses because a 3x7 was too heavy, so I use a 2x4. What broke on his was the strap buckle, not the latch.

BTW-we considered the justice and the whitten at one time, but like the instrokes just fine and I really thought the justice was heavy.

Laura
 
drivermaker said:
Calling all cars....Calling all cars.....Car 54 Where are you.....Earth to Jimbo, Earth to Jimbo, come in please. Assistance needed down in the parking lot...Jimbo are you there?
Click to expand...

Nice try. Different board different relationships. I think Jim would try and resolve the issue with the maker/seller/manufacturer before airing the issue here. Then the response might be that he purchased x and it failed quickly but he received another and it worked fine and is still working or that he received another and it too broke and therefore he is swearing off them forever. I am not disputing Fish's claim or right to do what did. Whether it was the right thing to do is another story.

ALL of us have bought various things at one time or another that we have brought home to find out they don't work. It sucks. Life sucks. Happiness is not determined by how many shitty situations you find yoruself in but in how you handle them. I have handled them badly, as I believe Fish is doing right now, and I have handled them with fairness as well.

The point is, and remains, that if you have a problem you take it to the source and see if it can be resolved before you go off to the world about how shitty something is.

John
 
TheFish said:
What part of "I don't work for Instroke" did you not understand.

You probably lost me on the 10,000 posts defending and promoting instroke over all the other cues. Gee, i dunno...the founder and the creator defending his work.

"If you have internet access to complain here then you also have the ability to email HeadSpot billiards and Instroke to resolve your issue. What part of "Instroke is made in Taiwan and so you should be able to send it there" did you NOT understand? "

Let me make this very clear. I am an honest customer, and i have EVERY right to air my complaints about it. Just because a lot of pple choose to go through the standard guarantee process - which i might have if the case had a broken latch AFTER at least a few months - does not mean i am in anyway obligated to willingly and happily take my case for warranty repair.

I do not know what kind of mentality you have, but irregardlesse of a warranty and a company's initiative to uphold it (which i no doubt believe instroke would do) I would still be peeved if i had to rely on warranty service when a product I expect to work, is immediately not working when i purchased it.

The latch breaking in two days is bullshit. After spending X amount of dollars on it you better believe i will be pissed if the case is broken. You cite due dilligence, yes, due dilligence is definitely an issue, but just for your reference due dilligence would also meaning researching online as i have done so, and i have done so while taking your advice along with others when making my purchasing decision.



As for the Taiwan bit, i am not sure if you know but sending a product to Taiwan versus the US has very minimal price advantages, if any. Geography is meaningless relatively speaking. Sending it out of the country is a pain in the ass. Look, you might not like it that i decided to piss off on a forum because a case went bad, but i doubt very much you would have hesitated to talk shit about another case if it went bad on you, so don't make it seem like i am the bad guy. It seems after i made clear that i purchased my case legitimately from an authorized resource you seem to have changed angles in your comments made against me.



Try to take it from my view, i just plunked down more than double over most cases just to SPECIFICALLY get the instroke case because of its KNOWN quality...and then it breaks on me in two days. How the hell would you feel if you went to buy a benz beause of all its features and quality control and have it break the second day you got it. Wouldnt you want to let pple know how pissed you were. I feel genuinely sorry that you have had to see a lot of pple get pissed off about broken latches wit htheir instroke cases, but you should just acknowledge that this was a consistent weak point of the instroke case and either A) not comment on them as - because you say so yourself - you do not work for instroke anymore B) accept it, because its a fact that instroke have problems with their latches. I did not wish to keep on yapping abotu the latches, in fact if you see the time of this post it has been about 2 days since that post, but after reading your posts to me, i felt I needed to defend my position as you basically said i was acting inappropriately for a product malfunction due to no fault of mine.
Click to expand...



So I guess you completely missed where I STATED that I do NOT work for Instroke any longer. The 10,000 posts you refer to, such as this one, have ALL been done with the same theme, which is give Instroke a chance because of my personal crusade to provide what I consider to be proper protection for cues. And IF, God forbid, something SHOULD go wrong then give Instroke a chance to rectify it.

I am not questioning your honesty in the least. I gave you the same advice and the same admonition that I have given others who have had the same issue and done the same thing. Go to RSB if you don't believe me.

Yes, the case "should" work for more than two minutes, two days, two weeks. But the fact is that there is no timer/counter built into the case that makes it fail at certain points. The fact is that between concept and creation and delivery to the merchant and subsequent delivery to you there are hundreds of factors that act upon that case that can be the core of a latch breaking. This is why you generally give the manufacturer a break at first and see what they will do for you.

Think about it for a second, you are aggravated because the case broke and you call up the manufacturer and he apologizes profusely even though it may not be he fault. Then he sends UPS to your door to pick up the case and sends you a better model for free. Wouldn't your attitude be different then? Wouldn't you then be able to feel confident in your purchase because you would then know that you not only had the generally accepted "best" case on the market but you would also know that the company has service to match as well? Then your post on this board would be a positive one for everyone. And if the manufacturer blew you off then you could report it and warn others. Either way you would be doing a service to the board, your community.

As it is you are venting because you feel wronged even though the company may not be at fault. This is where I take issue.

Bye,

John
 
larrynj1 said:
why does buying something on e-bay automatically make it inferior?
Click to expand...

I am sure that what I said will be construed to mean that I think that products sold through Ebay are inferior. I don't think that at all. What I think is that the service after the sale is often missing with a lot of Ebay sellers, the information contained in the auctions are often innacurate, stolen(plagiarized) or outright lies and that the consumer who buys on Ebay is taking a huge risk, especially if they are not in the same country as the seller.

Despite these issues I also believe that the majority of transactions are completed to the satisfaction of both parties and that Ebay itself is a valuable, world and market-changing service.

When I purchase anything new of consequence no matter what way I buy it I always ask for the return policy upfront. My decision is hugely influenced on how willing the seller and the manufacturer are to back up the product. If I see up front that I will have to jump through hoops to get service then I won't buy the product.

Now, I myself have been guilty of giving shitty service after the sale. Sometimes this was due to my own bad habit of procrastination and sometimes it was due to circumstances beyond my control. I have paid dearly to rectify those situations and make it right for the customer. I am always appreciative however when I am given the chance to make it right BEFORE the customer goes off to someone else.

When I sell on Ebay, I back up everything I sell 100%. I also take great pains to accurately describe the items and to inspect them thoroughly before shipping. I might have turned the latch ten times before shipping it to Hong Kong and been satisfied that it was in good working order when shipped. This is called transacting in good faith. Until PROVEN otherwise both parties should assume that they are dealing honestly and in good faith with each other.

I merely said that IF the case was purchased on Ebay by someone who is NOT an authorized dealer, THEN the buyer MAY have a problem. Not that all products on Ebay are crappy sold by crappy people. While Ebay is full of scam artists the vast majority are good people and companies doing good business with good products.

John
 
onepocketchump said:
Now, I myself have been guilty of giving shitty service after the sale. Sometimes this was due to my own bad habit of procrastination and sometimes it was due to circumstances beyond my control.

John
Click to expand...


And sometimes it can come from having a knee jerk reaction and flying off like a roman candle from the beginning. Now don't go taking it the wrong way because I'm not picking on you and trying to make you look bad, but you went right off the deep end from the beginning in your opening response to TheFish. Sure, I know it's not even your responsibility to have to follow up on any of it since you're no longer involved, but you went off on him and the guy is on a royal bummer, that's all. It's like buying a new cue and having the ferrule or joint crack in no time flat, yeah...you go back to the source immediately but it still doesn't make you feel happy about a new product exploding in front of you that quickly, especially if it's costing YOU time and money for shipping. I've been known to go off like an atom bomb occasionally, actually rarely...actually a lot....ooooh who gives a damn. I know the signs.
 
Just ignore him Mr. Barton. Some people just like yanking your chain to get attention. Mass produced products always have a bad one or two slip by in the production line. For all we know, the case was old pre-diamond latched stock and he was looking to con a freebie from you. Either way Mr. Barton, no need to waste your time on the attention starved troublemakers.


onepocketchump said:
So I guess you completely missed where I STATED that I do NOT work for Instroke any longer. The 10,000 posts you refer to, such as this one, have ALL been done with the same theme, which is give Instroke a chance because of my personal crusade to provide what I consider to be proper protection for cues. And IF, God forbid, something SHOULD go wrong then give Instroke a chance to rectify it.

I am not questioning your honesty in the least. I gave you the same advice and the same admonition that I have given others who have had the same issue and done the same thing. Go to RSB if you don't believe me.

Yes, the case "should" work for more than two minutes, two days, two weeks. But the fact is that there is no timer/counter built into the case that makes it fail at certain points. The fact is that between concept and creation and delivery to the merchant and subsequent delivery to you there are hundreds of factors that act upon that case that can be the core of a latch breaking. This is why you generally give the manufacturer a break at first and see what they will do for you.

Think about it for a second, you are aggravated because the case broke and you call up the manufacturer and he apologizes profusely even though it may not be he fault. Then he sends UPS to your door to pick up the case and sends you a better model for free. Wouldn't your attitude be different then? Wouldn't you then be able to feel confident in your purchase because you would then know that you not only had the generally accepted "best" case on the market but you would also know that the company has service to match as well? Then your post on t

his board would be a positive one for everyone. And if the manufacturer blew you off then you could report it and warn others. Either way you would be doing a service to the board, your community.

As it is you are venting because you feel wronged even though the company may not be at fault. This is where I take issue.

Bye,

John
Click to expand...
 
.......
Good Grief.

I just saw this thread this morning after my friend call me bring my attention to this issue on the forum.

Okay, I was the one who brought from HSB and shipped the case over to TheFish and I can assused you I done a visual inspection and also try out the latch on his Instroke case a few time to check it's integrity. It seems fine at that time.

I was aware that Instroke have a problem with their latch before, but still, I believe and I still do, that Instroke offer the best protection and generally the most robust cuecase on the market. That was the reason why I got myself a Instroke 2 x 4 Limited Edition about a year ago and so far I am very pleased with it, no problem with it at all. In fact, I always promote the Instroke brand to my friends whenever they think of getting a case.

I am sorry to hear that your case's latch have to give way. Naturally, you will be pissed off, after spending good money on a product and for it to render defective after a few days is terrible to say the least.

What will be your course of action now? I will suggest you shoot an e-mail detailing your problems to Instroke and see how they may be able to assist you in this matter. But even with their best of intentions, by sending your case over for repair will deprive you of the usage for probably many weeks.

I know this bad experience will swear you off getting an Instoke in the future but I do hope that something good come out of this.

Regards

Ivan
 
drivermaker said:
And sometimes it can come from having a knee jerk reaction and flying off like a roman candle from the beginning. Now don't go taking it the wrong way because I'm not picking on you and trying to make you look bad, but you went right off the deep end from the beginning in your opening response to TheFish. Sure, I know it's not even your responsibility to have to follow up on any of it since you're no longer involved, but you went off on him and the guy is on a royal bummer, that's all. It's like buying a new cue and having the ferrule or joint crack in no time flat, yeah...you go back to the source immediately but it still doesn't make you feel happy about a new product exploding in front of you that quickly, especially if it's costing YOU time and money for shipping. I've been known to go off like an atom bomb occasionally, actually rarely...actually a lot....ooooh who gives a damn. I know the signs.
Click to expand...


Well I went back and reread my first post in this thread. I honestly can't see where I went off the "deep end" in that post. I was quite impolite when I suggested that Fish should try and resolve it with the manufacturer before crying about it on the board but I believe I was reacting to the tone and implications in his initial post. Otherwise I gave him factual and cordial answers to the questions he posed to me directly.

Did I go off later in the thread - you bet I did - like a rocket - because I am tired, really really tired of bullshit in my life. It is a cue case for God's sake. The damn thing broke so quit whining and take care of it and get on with life. The only REAL issue is whether the company will take care of it or not. If not then I suggest that no one ever buy another Instroke case at any price. If so then I suggest you buy Instroke cases with confidence.

That is it. That is all. Peace to everyone, reporting from the APA Nationals in Vegas.

John
 
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