Customer Service

[secretsquirrel]

Ok here's the deal, I have a Falcon T-N-T jump break that after a couple months the shaft warped badly. I contacted falcon via e-mail and after a couple e-mails back and forth they told me to ship the shaft to J&J to be looked at. Heres the reply from J&J.Tell me what you guys think.

Hello, we do not provide this repair service. we will send your shaft to Falcon, please contact Falcon. do not contact us.

Sincerely,

Brian Ren
J&J America Billiards Inc.
dba J&J America
www.jjcue.com

--- On Thu, 9/11/08, lawrence maes <larrymaes2003@yahoo.com> wrote:

From: lawrence maes <larrymaes2003@yahoo.com>
Subject: T-N-T jump break shaft
To: info@jjcue.com
Date: Thursday, September 11, 2008, 4:36 PM

Brian, just wondering if you recieved my shaft in the mail? Please let me know what is going on.Thank you for your time.Larry Maes

 

[chuckpilegis]

?????????????????

 

[Ballistic Billiards]

yep

I believe this to be known as, "the run-around".
It's a fairly common and often unacceptable form of customer service.

 

[secretsquirrel]

bump

to the top to see some more opinions