DCC Tournament Refunds

[Patrick53212]

Well, shame on me I guess for not calling Diamond Billiards. My repeated emails to "julie" and now to "chad" which were the contacts on the billing and payment info did not produce any response. I was scheduled for a match today at 3pm.

I should have called...

Hopefully after my call today and emails with another contact there who responded, it will be corrected and I will get a refund and they can "fix" the scheduling for the Banks tournament where I was scheduled to play after emailing that I would not be able to make it to the event.

Patrick Troutman

 

[garczar]

Well, shame on me I guess for not calling Diamond Billiards. My repeated emails to "julie" and now to "chad" which were the contacts on the billing and payment info did not produce any response.

Not only did I tell them via email over a month ago that I would not be able to make the event and would like a refund (forwarding the copy of the receipt for my credit card payment I received via email) but I obviously did not show up today for the players meeting, nor did I check-in to receive my badge. Yet, they have me scheduled for a 3pm match. That is bullshit....not only is it bullshit for me, it is bullshit for the tournament as a whole and the person that I was scheduled to play. How do you have a check-in and registration process but still schedule matches for players that never checked in? Why even list a return email address (with no phone number info listed!!!) and not respond to emails? I wonder how many others had to back out due to other commitments and then were still included in the match scheduling and not sent a refund...

Patrick Troutman

Hit 'em on the DCC FB page. They answer that pretty quick. Sorry for your predicament. Sucks bigtime.

 

[Patrick53212]

Yeah, I called the Indiana office and I emailed someone who was in today that is getting in touch with them out at the event. I anticipate that they will get it corrected. I take partial blame as I should have called in early January after not hearing anything back or seeing a refund by then. My original email was sent on 12/12.