Well, since everyone here is kissing his ass let me share a bit. I knew Dennis prior to his cue making days, I lived in FL in 89-93 and played with him in a weekly tournament at Hollywood billiards, we hung out in the same rooms and I followed but never played in FL pro tour events, I wouldn't call him a friend but I would say an acquaintance. When I heard he started to make cues I decided I'd order one from him, I had heard some good things about them from Miz, and decided I would order one. I went to his shop and spent a few days with him and heart attack Jim (nickname my friend gave him). We talked about his ideas and I gave some input on a cue I wanted, at the time he was not doing inlay work, so the cue was a basic 4 point design. He gave me a price of $750 for the cue and told me 4 months (again it was early on and he had no wait) I made the mistake of giving him a deposit. In the following months I tried to e-mail and call him leaving more then a few messages, never to get a reply, after the 4 months was up I called to see where the cue was as far as progress, again no reply. 6 months later I went back to the shop, my cue had not even been started, I asked why and got a bunch of excuses, from equipment to divorce issues, and so on. I cut him some slack and asked when he felt it could be done by, he promised me the cue in 6 months. Again 6 months came and went and he never answered the phone or returned an e-mail (he had caller ID at the time). I went back to the shop and still no cue was started. I had about 10 tips put on other shafts that day and took the money out of my cue deposit and told him I still wanted the cue, he promised again that the cue would be done in 3 months and that he had a bunch of repairs that held him up. I told him I would come back in 3 months for the cue or my deposit back, again he promised it would be done. I showed up at the end of the 3 months and sure enough no cue was even started, I was now at almost 2 years and he had since took off and I was now starting to think that he was never going to build me a cue because he was able to get double what he quoted me for the same cue. I asked for my deposit back and of course he didn't have the money, he asked me to come back in a few days and he would have it. I did get my money back and he was very apologetic. I told him I would still love to have the cue I ordered and that I could not trust him to make it with my deposit, but when it was done I would pay in full. It's been 5+ years since then and still no cue, I've seen him and had diner with him and not even a mention of the cue. He is a great guy who would rather fish then make cues, he may be very good at building cues, but he is a terrible business man. I know many people love his work and the way his cues play and I am not trying to talk bad about his work, he makes a nice cue. But I am just warning anyone here about his business practices. The man needs to work on that part of his business and the trouble is that as long as he makes a nice cue people will defend his actions.
Jim