Ebay/paypal...can Someone Explain This To Me?????

vivalaraza

vivalaraza

<----Massey Ferguson 1100
Silver Member
back in july i sold a cue on ebay for $300+. the buyer paid immediately with paypal and since he was a verified member the money went through right then. he sent emails to me continuosly throuhout the whole transaction. i mail the cue and he leaves positive feedback complimenting me and the cue.

then...........

a few weeks later i get an email from paypal saying,

It has come to our attention that you may be the recipient of potentially
unauthorized funds. We have initiated an investigation into this event. In the
meantime, we have placed a temporary hold on the funds in question until the
investigation is complete. This temporary hold will show as a deduction in your
available balance. In the meantime, you are free to continue transacting using
your PayPal account."


Transaction Date: Jul. 5, 2005 16:19:45 PDT
Transaction Amount: $321.99 USD
Payor's Email: dafish1970@hotmail.com

now, i had already spent the money he sent me so my paypal account is negative at this point. i get another email asking for info like the buyers address and tracking numbers to see if i am eligible for the seller protection. i got a tracking number when i mailed it but the tracking number they gave me was a delivery confirmation tracking number and is only traceable from post office to post office via their "intranet" and not on the usps website like a normal tracking number. hell, i didn't know all that i just asked for a tracking number.

the paypal seller protection policy calls for a tracking number that can be looked up on the internet so even though i faxed them the post office receipt with the tracking number they suppled me AND a printout from the buyer's post office saying they received the package i am NOT eligible for the seller protection.

today i get an email saying that they have concluded their investigaton and,

We have conducted a review of a payment that you received. In this case,
returning the funds to the sender was determined to be the appropriate action,
and we have completed a reversal of the payment.

The funds from the following transaction have been debited from your account:

Transaction Date: Jul. 5, 2005 16:19:45 PDT
Transaction Amount: $321.99 USD
Buyer's Email: dafish1970@hotmail.com

so he gets the cue AND all his money back! how does he get the money back? they said all i can do is email him and ask him to send the money to me again.

has anything like this happened to anyone? any suggestions?????
 
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vivalaraza said:
back in july i sold a cue on ebay for $300+. the buyer paid immediately with paypal and since he was a verified member the money went through right then. he sent emails to me continuosly throuhout the whole transaction. i mail the cue and he leaves positive feedback complimenting me and the cue.

then...........

a few weeks later i get an email from paypal saying,

It has come to our attention that you may be the recipient of potentially
unauthorized funds. We have initiated an investigation into this event. In the
meantime, we have placed a temporary hold on the funds in question until the
investigation is complete. This temporary hold will show as a deduction in your
available balance. In the meantime, you are free to continue transacting using
your PayPal account."


Transaction Date: Jul. 5, 2005 16:19:45 PDT
Transaction Amount: $321.99 USD
Payor's Email: dafish1970@hotmail.com

now, i had already spent the money he sent me so my paypal account is negative at this point. i get another email asking for info like the buyers address and tracking numbers to see if i am eligible for the seller protection. i got a tracking number when i mailed it but the tracking number they gave me was a delivery confirmation tracking number and is only traceable from post office to post office via their "intranet" and not on the usps website like a normal tracking number. hell, i didn't know all that i just asked for a tracking number.

the paypal seller protection policy calls for a tracking number that can be looked up on the internet so even though i faxed them the post office receipt with the tracking number they suppled me AND a printout from the buyer's post office saying they received the package i am NOT eligible for the seller protection.

today i get an email saying that they have concluded their investigaton and,

We have conducted a review of a payment that you received. In this case,
returning the funds to the sender was determined to be the appropriate action,
and we have completed a reversal of the payment.

The funds from the following transaction have been debited from your account:

Transaction Date: Jul. 5, 2005 16:19:45 PDT
Transaction Amount: $321.99 USD
Buyer's Email: dafish1970@hotmail.com

so he gets the cue AND all his money back! how does he get the money back? they said all i can do is email him and ask him to send the money to me again.

has anything like this happened to anyone? any suggestions?????
Click to expand...


Did you get the contact information of the buyer and call him? What did he say? You can call paypal and have them explain exactly what happened. Finally, I hope you didn't respond to one of those phony emails trying to get your information. I get like a dozen of them a day and some could fool someone who doesn't know better.
 
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I think it's legitimately Paypal you are being contacted by. While it's possible it might be some sort of mistake, my suspicion is the buyer was the victim of identity theft and you did not ship to a verified address.

Do what Macguy suggests, write e-bay, paypal, and also request the buyers phone number through e-bay.

Also, then check the white pages for any listings they might have on the buyer as well, and google the phone number to make sure it's legit. As a matter of course, I do all of these things before shipping cues to a buyer. I want to know that who I am dealing with is a "real' person.

You will get to the bottom of this fast. Very sorry, but I think you've lost the cue.

Chris
 
Paypal ONLY addresses you by name. If the email says "Dear paypal member" or something like that. It's fake.
 
If it's not fake...then I'm sorry you lost your cue.
I had that happened to me and that's why I can't stand this whole Paypal/eBay thing when I'm collecting money.

I sold a cellular phone on eBay,funds hit my account, and I send the phone to the address that the guy kept e-mailing to me. That was my mistake here...I suppose to send it to the address on record in Paypal, nowhere else but of course the person is sending me e-mails saying, I'm not at this address, send it here.

Anyway, I get the same type of message..saying how the funds were part of a fraud. Make a long story short, Paypal tells me the person on the Paypal account claims that the transaction was unauthorized. Money was sent to me, money taken away from me by Paypal. No money, no phone. Paypal doesn't care. It just all sounded to fishy because the address I stupidly sent it to was kind of close to the address on the account.

I suspect that the person used their real account to pay. Then the person reported that their account was "hacked into" and placed an unauthorized transaction. I lost out on $600. Learn from the mistake like I have and don't let it happen again. I doubt that Paypal will resolve anything for you, sorry.
 
Can you tell us what the person's userid name is on eBay so we can all be cautious of this person?
 
Confirmed address only.

If you dont send it to the confirmed address and can prove it you lose your money. I sent a Item to a address the person sent due to the fact that he was out of town and I lost my money due to the fact that the person was using a stolen credit card. You must send it to the confirmed address only and have proof that it got there. Also always insure any Item over $250.00 or you can lose you money also. If buying on Ebay only pay with a credit card. Paypal only cares about the fees they make and they alway side on the person with the paper work.
 
WHATEVER said:
If you dont send it to the confirmed address and can prove it you lose your money. I sent a Item to a address the person sent due to the fact that he was out of town and I lost my money due to the fact that the person was using a stolen credit card. You must send it to the confirmed address only and have proof that it got there. Also always insure any Item over $250.00 or you can lose you money also. If buying on Ebay only pay with a credit card. Paypal only cares about the fees they make and they alway side on the person with the paper work.
Click to expand...

I always compare ebays and paypals to make sure they both match before sending out anything ,

problem with using a credit card to pay for an item is paypal won't help you there( they say contact your credit card company) if you use paypal your insured thru them up to a certin amount( it use to be $500) i think, and they will cover you once every 6 months or 12 months not sure! at lease thats the way it use to be.

Steven
 
here is his info right off my paypal history page:





Shipping Address:

jerrold SULLIVAN
512 moen ave
rockdale, IL 60436
United States
Confirmed
--------------------------------------------------------------------------------



Payment From:
jerrold SULLIVAN (The sender of this payment is Verified)
Buyer's ID:
dafish1970
Buyer's Email:
[B]dafish1970@hotmail.com [/B]


his address is confirmed and verified and all that. i have sent him a couple of emails to no avail.

i tried to look up his phone number but could not find it. if anyone thinks they can get it then that would be great.

stay away from this guy!!!!!!!
 
Provided that is the actual address you shipped to, then I would consider sending him notice via mail that you intend to sue him.
 
It's possible you're covered by Paypal seller protection since you shipped to a confirmed address and the buyer is verified. You have a tracking number for the package, right? And I think you said he left positive on it so it's proof he recieved the cue.

I think you're going to come out fine.

To get his contact information, fill out this Contact Information form on E-Bay:

http://cgi1.ebay.com/aw-cgi/eBayISAPI.dll?UserInformationRequest

They will send each of you a phone number by e-mail in minutes.

Send a note to Paypal customer service throught the resolution center. open a case on the dispute chargeback. Include the transaction number.

Be patient and give him the benefit of the doubt. There could be a reasonable explanation. I had a guy overlook a (small) refund and he finally realized it and sent it six months later!

Let us know what happened.

Chris
 
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First of all if you did send it to his confirmed address then it would have come to his house since he had a confirmed address the crook didn't change it.....So if the guy says his account was hacked and someone else did the deal, that person would have had to hack his ebay account, email account and his paypal account!!!! then wait in the bushes, or stake out his house waiting for the arrival of the item, and then the crook who hack the account leaves positive feedback too!!!!!

That's over the top for a crook :D most of these scams the crook asks for the item to be sent to another address and not the actual confirmed address.

It would seem to me maybe the guy just decided he didn't have the money or needed money for something else.....so he cooks up that his account was hacked, charge backs are way too easy for unscrupulous people to take advantage of and it's not fair to the sellers.

Sending a 300 Cue, didn't you fully insure it? If you did the Post Office would have had to get a signature for the item, as anything over 50.00 has to be signed for.
 
Something To Consider

Did you ship the cue to the wrong person? Have you contacted the buyer? Did he get the cue? It appears he did because he left positive feedback. If he got the cue then I think your argument is with PayPal. It is possinle they would be considered the holder in due course, meaning they initially accepted the funds (illegal or not) and put it in your account. They are responsible to verify the person they did business with. Check your contract with Paypal. The Uniform Commercial Code probably controls this transaction (Check to see because there are some states that had not ratified the UCC, last time I checked...been a while...). UCC says...If the bank cashes a forged check, they are responsible for the error...they cannot ask you to pay for their error. They have a duty to know their client and are the holder in due course...not your problem. Likewise in your case. I'm not really up on my commercial paper since the advent of internet transactions.
I know that there is a window for credit card purchases that allows the purchaser to deny the transaction and get a chargeback, but the goods must be returned. However, the timing of the return is left to the wind. If the goods are not returned, this would be considered fraud, wire fraud or theft by fraud. So, contact the local constabulary in the Rockdale, Illinois and file a complaint if you can't get in touch or he takes too long to return the cue. Do all of your business with him/Paypal by certified mail, return receipt requested (do not forget to reference the certified mail number on each letter and keep all of you envelops and receipts). Do not stall around or be timid. Be sure to hold on to the pictures of the cue to verify condition because he will definitely claim a defect to get out of the jam.
Just my opinion, you be the judge.
Good Luck
Andy
 
vivalaraza said:
back in july i sold a cue on ebay for $300+. the buyer paid immediately with paypal and since he was a verified member the money went through right then. he sent emails to me continuosly throuhout the whole transaction. i mail the cue and he leaves positive feedback complimenting me and the cue.

then...........

a few weeks later i get an email from paypal saying,

It has come to our attention that you may be the recipient of potentially
unauthorized funds. We have initiated an investigation into this event. In the
meantime, we have placed a temporary hold on the funds in question until the
investigation is complete. This temporary hold will show as a deduction in your
available balance. In the meantime, you are free to continue transacting using
your PayPal account."


Transaction Date: Jul. 5, 2005 16:19:45 PDT
Transaction Amount: $321.99 USD
Payor's Email: dafish1970@hotmail.com

now, i had already spent the money he sent me so my paypal account is negative at this point. i get another email asking for info like the buyers address and tracking numbers to see if i am eligible for the seller protection. i got a tracking number when i mailed it but the tracking number they gave me was a delivery confirmation tracking number and is only traceable from post office to post office via their "intranet" and not on the usps website like a normal tracking number. hell, i didn't know all that i just asked for a tracking number.

the paypal seller protection policy calls for a tracking number that can be looked up on the internet so even though i faxed them the post office receipt with the tracking number they suppled me AND a printout from the buyer's post office saying they received the package i am NOT eligible for the seller protection.

today i get an email saying that they have concluded their investigaton and,

We have conducted a review of a payment that you received. In this case,
returning the funds to the sender was determined to be the appropriate action,
and we have completed a reversal of the payment.

The funds from the following transaction have been debited from your account:

Transaction Date: Jul. 5, 2005 16:19:45 PDT
Transaction Amount: $321.99 USD
Buyer's Email: dafish1970@hotmail.com

so he gets the cue AND all his money back! how does he get the money back? they said all i can do is email him and ask him to send the money to me again.

has anything like this happened to anyone? any suggestions?????
Click to expand...

if you ever have problems with paypal go to this site for answers paypalsucks.com
 
TATE said:
It's possible you're covered by Paypal seller protection since you shipped to a confirmed address and the buyer is verified. You have a tracking number for the package, right? And I think you said he left positive on it so it's proof he recieved the cue.

I think you're going to come out fine.

To get his contact information, fill out this Contact Information form on E-Bay:

http://cgi1.ebay.com/aw-cgi/eBayISAPI.dll?UserInformationRequest

They will send each of you a phone number by e-mail in minutes.

Send a note to Paypal customer service throught the resolution center. open a case on the dispute chargeback. Include the transaction number.

Be patient and give him the benefit of the doubt. There could be a reasonable explanation. I had a guy overlook a (small) refund and he finally realized it and sent it six months later!

Let us know what happened.

Chris
Click to expand...

i thought i would be covered by the seller protection too but they told me i wasn't. i have a tracking number but it is not one that can be tracked online by the post office website. when i mailed it i told the clerk that i needed a tracking number and they told me that since it was insured and had signature confirmation that it automatically has a tracking number. it was on my receipt. i had to go back to my post office and track it and got the printout that showed that it was delivered to him on july 11. i explained this to paypal and faxed them the document and my post office receipt with the tracking number they gave me. they looked at it and said that it was not the tracking number that they require and even though i had documented proof that the package arrived, it was not good enough.

of course i have already spent the money he sent me when it went through at first so my paypal balance is in the red and they told me that i am obligated to pay them back that money.

is this not the craziest sh*t you have ever heard?
 
vivalaraza said:
i thought i would be covered by the seller protection too but they told me i wasn't. i have a tracking number but it is not one that can be tracked online by the post office website. when i mailed it i told the clerk that i needed a tracking number and they told me that since it was insured and had signature confirmation that it automatically has a tracking number. it was on my receipt. i had to go back to my post office and track it and got the printout that showed that it was delivered to him on july 11. i explained this to paypal and faxed them the document and my post office receipt with the tracking number they gave me. they looked at it and said that it was not the tracking number that they require and even though i had documented proof that the package arrived, it was not good enough.

of course i have already spent the money he sent me when it went through at first so my paypal balance is in the red and they told me that i am obligated to pay them back that money.

is this not the craziest sh*t you have ever heard?
Click to expand...

Yes, it is awful. So is he claiming identity theft? How can he get out of paying if this is really him?

I just really see where you did everything as right as you could and still get messed up. I am truly disappointed that Paypal's guarantee is seemingly worthless. I do use FedEx 2 day air for my transactions because the tracking is live and superior to anything USPS or UPS has.

I am sorry - but I still think you need to call this person and also to find out from Paypal what exactly happened.

Are they just going to take the money from your bank account?

Chris
 
Paypal stuff

I have received previously an email proporting to have me verify my details at Paypal and to protect me from fraudulent transaction. Very well written and looks very real with a link that looks like it's going to Paypal (something like http://signin-paypal-secure.com/.....). I forwarded the email to Paypal and they responded back that it was a fraudulent email.

Below is the link from Paypal that tells you if email is originally from Paypal or not.

https://www.paypal.com/row/cgi-bin/webscr?cmd=p/gen/email-security
 
TATE said:
Yes, it is awful. So is he claiming identity theft? How can he get out of paying if this is really him?

I just really see where you did everything as right as you could and still get messed up. I am truly disappointed that Paypal's guarantee is seemingly worthless. I do use FedEx 2 day air for my transactions because the tracking is live and superior to anything USPS or UPS has.

I am sorry - but I still think you need to call this person and also to find out from Paypal what exactly happened.

Are they just going to take the money from your bank account?

Chris
Click to expand...

no they won't take it out of my account. i have to pay it myself but they can kiss my *ss because i am not paying them anything. they will just have to sue me.
 
vivalaraza said:
no they won't take it out of my account. i have to pay it myself but they can kiss my *ss because i am not paying them anything. they will just have to sue me.
Click to expand...


Hi, let me explain this , paypal has had a lot of class action lawsuits againts them if you go to this website and go into there forums they might be able to help you there , they have settled lots of lawsuits againts them, class action law suits especially, I have had problems with them along time ago when they first got started in this buisness, you could probably get better answers there or go into the ebay community and ask a question there , so go to community center and then answer center and you can't miss

http://paypalsucks.com/
 
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