Cracked a butt cap on a Schon cue of mine a few weeks back, and called them about a repair, cost and repair timing. Lady said could be 6-12 weeks as they were really busy, but to send it in. I decided to wait a bit as I travel near their shop about once a month or so, so I would just drop it off. Stopped in last Friday about 1:30 in the afternoon, and by chance got talking to the guy that designed the SP model cue that I had. We bs'ed for a bit, then he looked at me and said, you know I can't do this today. I said I didn't expect that, then he said maybe he could have it done on Monday. I told him I would be gone back home by then so just ship it to me, and if he wanted to take till Friday to get it done that would be great. Then asked if I could look at some of the cues they were working on, he said no problem. It was really interesting looking at over 100 cues in various stages of finish. a lot of ones I have never seen before. Well, yesterday I get a text from him with a couple pictures of my cue finished, and asking if it looked ok. Not sure if they work on weekends, but drop off on Friday afternoon, and finish repair on Monday afternoon, is some great service.