I've been talking to customer service at Seyberts. Zipper is broke on my case. This is the information I was given:
Giuseppe Custom Cue Cases
6920 Knott Ave. Unit H
Buena Park, CA 90620 Phone: 800-432-4382
Cary Thompson at Seybert's said:
"I just got off the phone with Giuseppe and they said to send the case in to them. Joe will then examine the case and determine whether or not it falls under the warranty..If it does they will repair it and ship it back to you at no extra cost. However, if it doesn't they will contact you and explain your options for repair and pricing. When you send the case in to Giuseppe please include all information i.e, name address phone number and reason for repair/warranty. Here is the address for Giuseppe"