Happy St. Patricks Day To McDermott Cues

[Redneck Jim]

I just had a positive experience with McDermott customer service. It may seem like a small thing to a lot of you, but it left me with a good feeling.

Last week, in a moment of frustration, I hit the butt of my McDermott into the floor during a game when I wasn't playing well.
The butt cap shattered into about 4 pieces (It's made of plastic, and after about 15 years, I guess it got a bit brittle).
Regardless, it was my fault.
Although they have a lifetime warrantee on thier cues, my self inflicted damage definately didn't fall under it's coverage.

The next day I emailed McDermott to find out where I could get another one locally, or to order one from them.
The customer service mgr, Jayme, returned the email & said they would send me one at no charge.
Today I recieved it, and am a happy camper.

I know the cap probably only cost less than a dollar, but it also took time to process, plus packing and postage to get it to me.

In a time when a lot of businesses are watching every penny, and some are looking to bend you over when given a chance, this is refreshing.

Like I said earlier, this may seem like small potatoes to some of you, but it's something I appreciate.

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[RobMan]

In this day of customer "no-service" - always great to hear a postiive story!!! :thumbup:

My 25 year old D-19 butt's finish is all chipped from accidentally bumping the table .... think I can get a free refinish?! :wink: I wish!!

 

[scotts87iroc]

I contacted McDermott because I just purchased a new table and pulled my old D4 cue out of storage. I was looking to find out what model I had. I spoke with Toni who helped me locate it on their website. I'm from Florida and was driving to Minneapolis and Toni offered me a tour of the factory when passing thru if we detoured to Milwaukee. She also told me to call prior to buying any cue and she could help me determine if that's the right cue for my needs.

What I thought was great was that she said she could sell me any cue I wanted, but it WILL cost more than buying from their dealers. What a way to support their dealers by pricing things higher than the dealer. I have been a McDermott fan for years and this helped reinforce that.