how long before contact after sale

Jeff

Jeff

AzB Silver Member
Silver Member
I've sold two cues on e-bay, the first sale was a personal meet and exchange money/cue which was easy and nice.

I just sold a second cue yesterday, right after the sale I sent an invoice. It's only been 24 hours and I'm not really worried about it because the guy has a good rating......

But it made me wonder what is, for lack of a better term, "the unwritten rule" to wait to contact a buyer if you haven't heard from them? 3 days, 4 days?

For those that have sold on e-bay, how long did you wait?
 
I don't like uncertainty any more than you do, so I always specify in my auctions how quickly I expect payment. I've never had to wait more than a couple days.
 
When I used Paypal as a payment choice, they would get an invoice almost immediately. Prior to that, I would send a home made invoice within 24 hours just to let them know I was waiting.

Good Luck...
 
Jeff said:
I've sold two cues on e-bay, the first sale was a personal meet and exchange money/cue which was easy and nice.

I just sold a second cue yesterday, right after the sale I sent an invoice. It's only been 24 hours and I'm not really worried about it because the guy has a good rating......

But it made me wonder what is, for lack of a better term, "the unwritten rule" to wait to contact a buyer if you haven't heard from them? 3 days, 4 days?

For those that have sold on e-bay, how long did you wait?
Click to expand...


I send an invoice directly after then end of an auction. Then I send another after 2 days. If no response by day 4, I send another informing them they have 24 hours to reply or I will put the item up for auction again and that I may also leave them negative feedback. It has worked well for me.
 
Jeff said:
I've sold two cues on e-bay, the first sale was a personal meet and exchange money/cue which was easy and nice.

I just sold a second cue yesterday, right after the sale I sent an invoice. It's only been 24 hours and I'm not really worried about it because the guy has a good rating......

But it made me wonder what is, for lack of a better term, "the unwritten rule" to wait to contact a buyer if you haven't heard from them? 3 days, 4 days?

For those that have sold on e-bay, how long did you wait?
Click to expand...

Hey Jeff,
After about 1500 transaction on Ebay, here's what I do: Immediately after Auction send "Congrats - You Won! Now Pay Me" email. Sounds like you did that.

Wait 72 hours. Though I like a quick reply, it's just too easy for someone to be away from email for a few days.

After 3-days, send another email - both through the Ebay Contact System (good audit trail) and directly to the Buyers Email (Available to you as the Seller). State that the Auction ended 3-days ago, and you need a reply ASAP, including their payment method, etc. Some people will actually mail a payment without notifying you or sending an email.

Wait 24 more hours. If still no contact, report it to Ebay. It's not a "NPB Report", it's a "Problem with Buyer - No Contact" report. Ebay will then make every reasonable attempt to contact the Buyer.

At the same time, you can request ALL the Contact Info (actual address, phone, etc) that Ebay has on the Buyer (only those in an active transaction can do this). The Buyer will also be notified that you have requested and received this information.

Send another email daily for 2-more days, and try the contact info (phone, etc) provided by Ebay. After 7-days total, you may initiate a NBP Report (Non-Paying Bidder).

Out of 1500+ deals, I've only gone to DAY 4 one time. And he had mailed payment but was having serious email/internet problems (small ISP closed their doors).
 
Thanks for the great replies.

This is some good information for people like me who are just starting on e-bay.

I've got other items I am planning on putting up (non pool related) and this is good stuff to know.

Any other hints and tips, feel free to pass them on. :)
 
time

just my .02 worth but life sometimes interferes with ebay I bought a cue from a guy paid, promptly with buy it now, didn't get the cue for almost a month, found out later he was in a car wreck laid up in the hospital.
 
Jeff said:
I've sold two cues on e-bay, the first sale was a personal meet and exchange money/cue which was easy and nice.

I just sold a second cue yesterday, right after the sale I sent an invoice. It's only been 24 hours and I'm not really worried about it because the guy has a good rating......

But it made me wonder what is, for lack of a better term, "the unwritten rule" to wait to contact a buyer if you haven't heard from them? 3 days, 4 days?

For those that have sold on e-bay, how long did you wait?
Click to expand...

My one piece of advice is, invoice, follow up in three days, request contact info in 5 days and call. I also call when I'm buying if I haven't heard from someone in a few days after paying. Sometimes the phone call jolts people to get off theor butt like an e-mail never could. It's like "reality".

The worse situation is when someone says they sent a check and they didn't. I had one guy bs me for a month (my only time, and I have had several hundred transactions) and I lost contact with other possible buyers.

Most of the time, everything is fine. Just remind yourself of that.

Chris
 
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