I know the bad stories outweigh the good ones. Just because people that have had a bad experience are far more vocal. I know a lot of people want one of a kind cues. But there are other ways to get them.
I have had 2 OB prototypes. Both were unique and won't be a production cue. I still have one for sale too. I also like knowing I have something unique. I just don't see the bad stigma a lot of people place on Production Cues. A lot of them are well made and hand built.
Some people want to design their cues, hence a custom build. I agree that all production cues are not the same. Some cue lines are better than others and are very nice but you cannot get your own unique design, aesthetics, materials, or shaft taper from a production cue. I, for one, will not spend $1200 to $2000 for a production cue which is mostly machine made.