First off, Stephen is the company.
It was a family business comprised of Dan, his wife, and his son.
Stephen, his son is doing everything right now.
Cancel everything.
Sounds like you have a severe case of instan gratification.
Joss Customer Service
- Thread starter DrCue'sProtege
- Start date
First off, Stephen is the company.
It was a family business comprised of Dan, his wife, and his son.
Stephen, his son is doing everything right now.
Cancel everything.
Sounds like you have a severe case of instan gratification.
When I bid jobs I used to say (ex)between $3500 and $4200. Not once did anyone expect to pay $4200. It was always I thought you said $3500? Now I just say about $4500 and always come in less.
Very surprised you didn't give a firm quote on a bid
Me? MF’er I’m not even the OP
No, I likened him to someone that complains about why their table wasn’t ready, when they clearly misinterpret the wait time. Follow along bro!
Shipping? They never mentioned shipping taking time too.
Do yourself and everyone a favor. Withdraw your order. You're not used to this, and it sounds like you're a pain in the ass customer.
I've
Biloxi Boy
Man With A Golden Arm
YOU: "I've sent two emails to Joss asking the status and have heard nothing back...
Anything going on at Joss that I don't know about?...
But when I was thinking about ordering and asking questions, and then when I placed the order the emails were swift and prompt. Now I haven't heard anything for three days...
Tomorrow we are into the 3rd week. I am just trying to make sure we get it right the first time...
Some people need to get real, or get a life, or both."
These, in my mind are all complaints. Nitty ones for sure, but nonetheless complaints. (Their "nittiness", especially in reference to Joss, is what qualifies them as "outrageous" in my book.) I refuse to parse and explain each one. We are all capable of judging their tenor for ourselves. But I must note, I only see a single "?".
boogieman
It don't mean a thing if it ain't got that ping.
Definitely.
I'd rather wait a bit longer and have the cuemaker making the cue when he was inspired to do so, or at least in the right headspace. Doing quality work takes a different mindset than just churning things off the assembly line.
Cuemaker time is almost like dog years. If they give you a time frame, multiply it by 7 and be thankful if you are blessed enough to receive it sooner.
I'm a big fan of joss.
As I have said, I own one Joss custom made by Dan. He was one month late on his original time frame estimate.
I'm having one built by Steve currently.
I do expect his time frame to be close to what he tells me.
Attachments
Sometimes there’s variables that I can’t control so I would give a range. The variables are still there sometimes but now I know better…
UPDATE:
I heard back from Stephen. Says he is putting the finish on it today. And it should ship in about a week.
r/DCP
I heard back from Stephen. Says he is putting the finish on it today. And it should ship in about a week.
r/DCP
Frosty
Active member
That is a gorgeous cue
That is a gorgeous cue
Thank you.
I like what I call elegant simplicity.
Finalized a cue with Steve Janes at Joss about an hour ago. I like what Steve calls pointy points.
Sort of a Bushka tribute box cue using fall colors, red, orange, tans as inlays with cut diamonds and dots in the boxes. Using abalone for the cut diamonds and dots. Birdseye maple and ebony in the but. Wrap will be an embossed leather leaving the color of the wrap up to him.
Steve always picks up on the first or second ring.
You finalized a cue? Assume that means he is starting the cuemaking process for you, correct?
And I am sorry. Plus I hate to tell you this. But I did ask him in my last email if he could make me a cue from Ebony and Bone. So, if he is able to, that means your cue will have to wait while he makes mine. You don't mind waiting an extra 6 months to a year, do you?
You finalized a cue? Assume that means he is starting the cuemaking process for you, correct?
And I am sorry. Plus I hate to tell you this. But I did ask him in my last email if he could make me a cue from Ebony and Bone. So, if he is able to, that means your cue will have to wait while he makes mine. You don't mind waiting an extra 6 months to a year, do you?
Correct, he is starting the process.
Enjoy the build of your cue.
Hahahaha.
Am i the only one, who is wondering how you can order a custom cue in a 3 week dead line?
they have ones, that are almost finished? 5 to 6 months i get. Which is standard in my experience.
they have ones, that are almost finished? 5 to 6 months i get. Which is standard in my experience.
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Ask about the Joss warranty too.
Last I heard if you chalk the cue it voids any warranty.
Read the warranty carefully ~
josscues.com
Last I heard if you chalk the cue it voids any warranty.
Read the warranty carefully ~
Warranty - Joss Cues
Terms of Service Joss Cues Warranty Joss Cues® Any new or used cue purchased from any individual or company (either in person or on the Internet) who is not sanctioned as an authorized dealer of Joss Cues® LTD. will not have access to direct Joss warranty. These cues will have to be sent...
josscues.com