Regarding warranty work on JB Cases or anything we make. I have a person in Charlotte who can repair just about anything that can go wrong on a case and in the worst case scenario I will either build a new case to replace a defective one or ship the case back to me at my cost.
Luckily not many of our cases have problems so that this issue rarely comes up. One of the reasons it takes us longer to build cases than our colleagues is that we do a lot more to secure all the stress points and to insure that our cases are very well built and stay together through a lot of use and abuse.
There are a few folks on this board who can attest to our service when things do go wrong. About the worst thing that can be said is that I am slow to respond. Which is true. I need to break the AZ addiction and answer emails instead.
Luckily not many of our cases have problems so that this issue rarely comes up. One of the reasons it takes us longer to build cases than our colleagues is that we do a lot more to secure all the stress points and to insure that our cases are very well built and stay together through a lot of use and abuse.
There are a few folks on this board who can attest to our service when things do go wrong. About the worst thing that can be said is that I am slow to respond. Which is true. I need to break the AZ addiction and answer emails instead.