I do not usually do this kind of post here, because I always feel that a transaction should be a private matter.
I purchased a cue from Pixie, who is located in the Singapore.
I asked him to use FedEx to ship me the cue, and he did. I received the cue, and there were only three shafts sitting in the tube.
I emailed Pixie, and he was very quick in his response telling me that he did send me the whole cue. Needless to say, I had problem believing that since all I could see were three shafts.
Later on, I was informed that the butt was held by US Wildlife in Alaska.
Pixie kept very close attention to how he could help me during the whole process. After a month has gone by, he still PM and emailed me to check on how things were going with the butt.
I called the cue maker, and called the officer who confiscated my cue and the whole process went on for more than two months. Pixie did not just take my money and forget about me, mind you, I almost gave up on the cue myself; but Pixie did not.
After getting a lot of help from a lot of people, finally, the officier in Wildlife agreed to send the cue back to me with a penalty.
Pixie offered to split half the penalty with me.
I know a lot of members here are a bit hesitant in buying from outside of the US, especially from Asia. But my experience with Pixie makes me believe Pixie is a guy you can be comfortable dealing with. He went far and above and beyond to make sure I am satisfied.
If everything goes smoothly in a deal, it is not that difficult to make a customer happy; but I truly believe it shows the real character of a dealer when things do not work out well.
In my case, the custom issue was very tricky and difficult, not to mention time consuming. Most sellers would have just said "well, too bad" and move on.
Pixie never gave up and he did everything he could to assist me in helping me to get my cue back. His outstanding customer service went beyond the expected duty of a seller.
I would highly recommend Pixie to the buyers here on the forum. In my opinion, his customer service is top notch, and he is very trustworthy and dependable.
Thank you.
Richard
I purchased a cue from Pixie, who is located in the Singapore.
I asked him to use FedEx to ship me the cue, and he did. I received the cue, and there were only three shafts sitting in the tube.
I emailed Pixie, and he was very quick in his response telling me that he did send me the whole cue. Needless to say, I had problem believing that since all I could see were three shafts.
Later on, I was informed that the butt was held by US Wildlife in Alaska.
Pixie kept very close attention to how he could help me during the whole process. After a month has gone by, he still PM and emailed me to check on how things were going with the butt.
I called the cue maker, and called the officer who confiscated my cue and the whole process went on for more than two months. Pixie did not just take my money and forget about me, mind you, I almost gave up on the cue myself; but Pixie did not.
After getting a lot of help from a lot of people, finally, the officier in Wildlife agreed to send the cue back to me with a penalty.
Pixie offered to split half the penalty with me.
I know a lot of members here are a bit hesitant in buying from outside of the US, especially from Asia. But my experience with Pixie makes me believe Pixie is a guy you can be comfortable dealing with. He went far and above and beyond to make sure I am satisfied.
If everything goes smoothly in a deal, it is not that difficult to make a customer happy; but I truly believe it shows the real character of a dealer when things do not work out well.
In my case, the custom issue was very tricky and difficult, not to mention time consuming. Most sellers would have just said "well, too bad" and move on.
Pixie never gave up and he did everything he could to assist me in helping me to get my cue back. His outstanding customer service went beyond the expected duty of a seller.
I would highly recommend Pixie to the buyers here on the forum. In my opinion, his customer service is top notch, and he is very trustworthy and dependable.
Thank you.
Richard
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