my experience with WEBB BILLIARDS

desi2960

AzB Silver Member
Silver Member
I was talking about simonus on one of the forums, and was contacted by webb telling me they had great prices, him being a member I decided to order from him and the price was very good.
I also bought some rubber to replace on my tables if needed. i told webb i might have to return the rubber, if my mechanic decided i could not use it. I wanted it on hand just in case, because my mechanic has to drive 135 miles one way, after he saw the rails, he decided the wood needed to be replaced.
i told webb i was going to have to send the rubber back, but was busy and i could not get to ups for 3 - 4 days.
i finally got it shipped and ask him to refund after he recived the rubber.
the ups signed delivery receipt was dated the 17th or 18th of last month, after 3 - 4 days i ask for my refund, his answer was, i did not authorize a return.

i think its a bit funny that i told him on 3 different occasions that i might have to return the rubber, at no time did he tell me that he had to authorize the return.

it has been 3 weeks and still no refund. i have copies of all communications.

chuck starkey - desi2960
 
Most any company requires an Authorization on a return, and a restocking fee.

What were the terms when you purchased, or was it a verbal phone order.

You need to be talking to the owner in private and work it out before stirring up a ruckus in here.

Sent from my SCH-I545 using Tapatalk
 
sonny

at NO time during our email communications, did he say anything about having to get authorized for a return and he had 3 opportunities to do so.

i have communicated with him with no success. no ruckus, just a true story.
 
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