My Meucci Nightmare

[Wayne Schmidt]

While I thoroughly engoy the two cues I ordered from Meucci Originals,
the process of obtaining them was nothing short of a nightmare.

Eleven times I had the delivery date delayed, resulting in an order
that I was told would take four weeks to fill taking over five months.
I was sent cues I didn't order and had to return. I was sent cues
with warped shafts. I received one cue that was damaged in shipping
because of too-light packing. Shipments were delayed because the
person taking my order made a mistake with my credit card. Records
about the order were lost or misplaced. On and on it went. Every
time I thought everything that could possible go wrong had done so,
Meucci found another way to mess things up.

If this sounds bad, it's only a shadow of the complete horror story
about this order. If you are interested in the whole story you can
read it, and Bob Meucci's response to a letter I sent him about the
order, on the Billiards page on my website This and That at
http://www.waynesthisandthat.com. But don't do so unless you have a
stout heart.

Other new articles on the Billiards page include a link list to seven
billiard forums, a radical cure for sweaty hands, the results of
testing five Meucci Blackdot Bullseye shafts for straightness, and a
test of a very strange experimental cue tip.

 

[TATE]

Wayne,

Since your posting this on multiple boards, so will I post my response.

There are custom cue makers and there are not. Meucci is not. They are a volume sales and marketing organization with a great service and repair department.

I think Meucci made a big mistake in agreeing to customize their cues for you in the first place, and you made a mistake thinking it was going to be an easy process. Look how much time you both wasted.

Do you think they want to sell hybrid production bastards onesie-twosie? Of course not. They tried to be nice and accommodating to you. They should have just said "no".

Mark has always been super efficient with me, and Darrin too. These are two first class representatives. Each of them has gone a mile for me many times. One time I called their repair department and said I needed a rubber bumper but wasn't sure of the style. The woman I spoke with grabbed about 5 different styles up to 20 years old and mailed them to me. NO CHARGE!

A few years ago Meucci's repair service was poor. Now, they've got it going and they've been doing a great job for me. I've ordered dozens of replacement shafts from Meucci and had them do repairs for me. I have never once received a warped shaft(although I never have ordered a black dot). I usually have the shafts within 10 days even for designs that were discontinued 20 years ago.

While I think they over extended themselves dealing with you and handled you order poorly, I also think you are over zealous in your complaint.

Neither of you look good in this light.

Chris

 

[racer rx]

Hi Wayne,

I had the same thing from Meucci about 5 mths back... just poor customer service. I have talked to one of the main Service guys there and I will not mention his name. But he was told from Bob himself that they are no longer in the business of making good quality cues but rather quantity cues...

I send them a entire cue with a blemished shaft and they sent another one that was even worse and a warped butt too.

I will never ever buy another Meucci again...