I tried my best.Correct response to buyer: F**k off!
You've got to be kidding?! I'm not sure you should be posting this story.
I don't know Kenny's reputation, but he obviously felt he was misunderstood about his guarantee, yet he let the other side have their way. If I was the buyer, and I heard Kenny say that I could return the cue if I didn't like it, I would make Kenny repeat that a second time, then I would make Kenny put that in writing because that is obviously not how the cue market works. So, yeah, I have to agree: Kenny's reputation is stronger after this deal.
Thank you.